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in the API, and determines whether or not a shipment is able to be fulfilled. … Canceled: If a shipment is canceled at any point in one of the previous flows, it is placed in the Canceled … Rejected: The return has been rejected by a customer service representative.
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Last Updated: 05/14/2025 in User Guides System Permissions
This guide demonstrates how to do these tasks in the user interface, but the User Management APIs can … If you want to change a default role, you must create a custom role and add any required user behaviors … There are a set of default roles that come configured with the Kibo platform, and each role has a set
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Last Updated: 06/18/2025 in User Guides Orders Manage Orders
If you do not reserve any inventory in the cart, then a new reservation will be created for the order … If any edits are made to the order items, such as changing quantity, then the system will check whether … This top-level field is called shipmentCreationOffset in the API request, as found in the below example
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Last Updated: 04/29/2025 in User Guides B2B
Request an Account If the user does not currently have a B2B account, they may click Request a B2B Account … Account Hierarchy Buyers can view their B2B account and any additional child accounts that have been … They will be presented with their account information, as well as a navigation menu allowing them to
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The Real-Time Inventory Service APIs provide accurate and real-time inventory visibility to your site … These APIs give information such as Get Group Site Availability, Get Product Site Availability, Get … GraphQL Queries GraphQL queries should be made as a POST call to this endpoint: ...
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Last Updated: 02/08/2024 in Release Notes
’s production tenant, as attempting to do so resulted in an undefined error instead. … This was due to the tenant having a large number of sites, and the application has now been installed … To prevent this from happening, if a failure is encountered during acceptance then any shipments that
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This BPM is then uploaded with assistance from Kibo Professional Services, enabled through API, and executed … Enable Triggering via API Position the signal so it can be triggered when the fulfillment service calls … They will verify and upload your workflows, as well as provide any further instructions needed to modify
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Last Updated: 05/14/2025 in User Guides Import/Export
As the import service compares the current data with the imported data to check for differences and determine … Import/Export Tool does not process HTML tags during import/export operations. … When import fails on certain file, you do not need to import all of the files once again.
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Last Updated: 10/16/2023 in User Guides Import/Export
The deleteOmitted flag lets you specify that you have a full data import, and to wipe any data that does … By default, the import process will not delete any Kibo data if that data does not exist in the import … The Import/Export tool can be used through the API as well as through the user interface in the KCCP
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Last Updated: 03/14/2025 in Release Notes
Sandbox Bug Fixes Service Resolution Commerce Location events (such as location.created) were not able … CHAR-5772 : Allocation logic has been removed from the Inventory Pick Wave Suggestion API, as that was … Commerce The Order Status API was throwing a 500 Internal Server Error when incorrect information was
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Last Updated: 05/02/2025 in User Guides Orders Returns
Click the Returns tab to see a list of returnable items in the order (as well as any existing returns … Customer service representatives and admins can still initiate a return for items regardless of any rule … available out-of-the-box are listed below, but you can customize your list of return reasons with an API
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Last Updated: 03/06/2025 in Release Notes
Announcement: Import Inventory API Migration As part of ongoing migration of internal inventory endpoints … API PageSize Limit : The pageSize request parameter of Commerce APIs now enforces a maximum of 200 results … Only up to a maximum of 20 were being provided by the Get Account Attributes API, while the pageSize
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Last Updated: 07/30/2024 in User Guides Orders Returns
may be set via API Extensions with your tax integration. … Note that the Price & Tax Paid listed in the item subtotals includes any international duty fees that … refund with the appropriate amount calculated by the Kibo Composable Commerce Platform (KCCP), or issue
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Last Updated: 08/07/2023 in Release Notes
If they do not have appropriate permission, they will not be able to modify the transfer shipment. … and then they will not receive any further fulfillment SMS notifications. … it can be enabled on any tenants that wish to have it and use the appropriate custom data.
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Last Updated: 08/05/2024 in Developers Applications
To do this quickly, you can use RequestBin or a similar service, but keep in mind that for a real-world … , including authenticating and using the APIs. … In the Create application dialog box, do the following: In the Name text box, enter "Hello World".
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Last Updated: 11/27/2023 in Release Notes
Now, it will reflect any errors that appeared and those will be logged in Kibana as well. … Fulfiller After cancelling a line item via API in an OMS-Only implementation, the Cancelled By field … This has been fixed so that the responsible user or application ID is displayed as expected.
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plug API variables into the content. … To modify packing slips, you (or a member of Kibo Professional Services) must edit the template files … This is the same process as customizing email templates, with similar Hypr syntax and the ability to
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Last Updated: 05/14/2025 in User Guides Orders Manage Orders
will return any results that include your input (such as Order 12345 when you search for 234). … This is how customer service representatives can find orders currently in Customer Care, as well as how … An order can also be found via API by filtering the Get Order request .
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Last Updated: 05/14/2025 in User Guides Inventory
your custom theme in a similar manner as to API variables in email templates . … While you may use the RIS APIs as your main method of retrieving inventory counts, you can supplement … The Catalog API responses (such as Get Product ) include the below inventoryInfo object that indicates
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This is useful if you only need a simple change to your payment process, as it does not require creating … Payment for any items in transfer shipments would be captured as part of the parent pickup shipment. … This includes any Backorder, Future, and Customer Care shipments.