Fulfillment

Use the Unified Commerce Fulfiller UI to process shipments in different methods such as STH, BOPIS, Curbside, and more.

Articles

Fulfiller UI Overview
In the Kibo Composable Commerce Platform, the fulfiller service performs all the fulfillment-related calls to the systems that maintain order and shipment related data. This interface is accessed through the KCCP Admin at Main  > Fulfill...
Viewing Shipments
Shipment information is displayed slightly differently depending on whether you are viewing a single shipment details page or a multiple shipment listing page. However, some shipments will be displayed in a certain way depending on its shipment ty...
Fulfiller Returns
Although the Admin UI includes more robust return management , returns can also be handled through the Fulfiller UI for completed shipments. Fulfiller Return Process A fulfiller user, such as a store associate, can create and process a return b...
Fulfiller and Returns Customization
It is often best for fulfiller users to have a synergized experience across their tenant's entire suite of platforms and applications, which is created by visuals such as branded logos and matching color schemes. This can be achieved in the Fu...
Fulfillment Messaging
The Kibo Composable Commerce Platform (KCCP) supports sending messages about order/shipment updates to consumers and store associates. Consumers can receive emails about their orders, including a series of notifications to help the customer stay i...
Multi Piece Shipments
The Multi Piece Shipment feature allows you to associate all packages within a shipment with one master tracking number. This is useful in scenarios where carriers charge shipping fees for every tracking number, as you can save money by shipping mul...
Shipping Manifests
Support for shipping manifests, which are primarily used for the Canada Post carrier, can be enabled in location settings. These manifests differ from shipping labels in that they can be generated to include the shipping information for a group of...
Substitute Products
If a product is unavailable after an order has been placed, you can substitute a similar product during the fulfillment process. These substitutes are pre-configured at the product level, and then manually selected by a fulfiller. This allows you...
User Management
The Settings tab of the Fulfiller UI contains all the user management functions that are available to fulfiller administrators. This page lists all fulfiller account information, user contact details, and the store associations for the user &ndash...