Concept Guides
Welcome to the Kibo Commerce Concept Guides. These guides provide in-depth explanations of the platform’s core capabilities, helping you understand how different features work together to power your unified commerce experience.Core Commerce Capabilities
Catalog & Products
Hierarchical catalog architecture for managing products, sites, and categories
Cart & Checkout
Aggregating shopper selections and finalizing transactions with flexible payment options
Inventory Management
Real-time tracking of product quantities and availability across all locations
Order Routing
Intelligent decision logic for optimal fulfillment location selection
Payments
Secure transaction processing across all sales channels
Pricing
Dynamic price lists for B2C tiers, B2B contracts, and product entitlements
Fulfillment Methods
Ship to Home (STH)
Traditional direct-to-consumer shipping from any fulfillment location
Buy Online Pickup In Store (BOPIS)
Omnichannel fulfillment allowing customers to collect orders at physical locations
Delivery Fulfillment
Local delivery options from stores and distribution centers
Fulfillment Operations
End-to-end process management for getting products to customers
Operational Excellence
Fulfillment SLAs
Service level agreements to ensure reliable operational performance
Returns & Reverse Logistics
Complete return process from initiation to resolution
Growth & Engagement
Promotions
Flexible campaigns and discounts to drive conversion and loyalty
Search and Merchandizing
Product discovery and strategic presentation tools
Subscriptions
Automated recurring purchases for predictable revenue
How to Use These Guides
Each concept guide follows a consistent structure designed to help you quickly understand and apply the concepts:- Strategic Overview - High-level definition, business context, and value drivers
- Core Concepts - Detailed explanations of what the feature is and why it matters
- Functional Components - Architecture and configuration options
- Key Capabilities - Specific features with real-world business applications
- Platform Integration - Dependencies and relationships with other features
- Related Documents - Links to complementary guides
Getting Started
If you’re new to Kibo Commerce, we recommend starting with these foundational guides:- Catalog & Products - How catalogs, sites, and products are organized
- Inventory Management - Understanding how inventory flows through the platform
- Pricing - Dynamic pricing strategies for B2C and B2B
- Cart & Checkout - The core purchase flow
- Order Routing - How orders are intelligently distributed
- Fulfillment - Converting orders into delivered products