Manage Orders

The Order Admin at Main > Orders  >  Orders  displays every offline and online order your sites have received across all available channels, allowing you to manage orders and their shipments in both eCommerce and Order Mana...

There are two ways to search for an order from the dashboard at Main  > Orders  > Orders . Either use the quick search bar to search for key values such as Order ID or open the Advanced Filter menu on the right to specify the cr...

}} Both eCommerce and Order Management users can create offline orders to assist shoppers. This is different from Cart Takeover because instead of returning the cart to the customer to finish the checkout process themselves, you will enter paymen...

Most actions for order editing are made at the shipment or item level instead. However, you can edit custom order data, customer addresses, and pickup contacts at the order level. For payment actions, see the Order Payments documentation . Not...

Although fulfillers can view and manage shipments through the Fulfiller UI, you can also perform edits and actions on shipments from the Order Admin. View Shipment Details When viewing an order's details at Main  > Orders  >...

While the order details at Main  > Orders  > Orders  will display the full list of items across every shipment, individual items can only be edited from the Shipments  tab.  Item Action Menu Expand the drop-...

In the Admin UI, you can either cancel an entire order which requires crediting the customer's payment or cancel individual shipments within the order. If all shipments are cancelled on an order, then the order will be automatically cancelled ...