Create Offline Orders

Both eCommerce and Order Management users can create offline orders to assist shoppers. This is different from Cart Takeover because instead of returning the cart to the customer to finish the checkout process themselves, you will enter payment information on behalf of the shopper if possible and then submit the order.

Create the Order

In Admin, complete the following steps to create an order for an offline shopper:

1. Go to Main > Orders > Orders.
2. Click Create New Order.
3. If you have more than one site, select the appropriate site from the drop-down menu that appears.
4. This will take you to the following page. The scrolling panel on the left is a list of existing orders, which you can hide by dragging the resize icon. The panel on the right is your new order details.
5. Select an existing shopper from the Customer Search drop-down, or click Create New Customer to enter new shopper information. The page will update with customer details in the order information.
   • You can only select existing shoppers from the drop-down menu that are associated with the same customer set as the site you previously selected.
   • If you create a new customer, complete all necessary fields in the Create Customer and Edit Address dialog boxes. When creating a new customer, at least one phone field (Home, Work, or Mobile) is required. Each customer must have a default billing and a default shipping address, but these defaults can be the same address. If you don't specify at least one phone number and both a default billing and default shipping address, errors will be returned during the order creation process.
6. In the Order Details section, click Edit Details.
   
7. Complete the following items in the Order Details dialog box that appears:
   • Use the product search box under Name to specify a product.
   • If the product has configurable options, select the customer's desired options in the pop-up that appears and click Save.
   • If the product is enabled for substitutions, indicate whether the customer allows substitutions or not using the drop-down menu that appears underneath the product name.
   • Select the item's Fulfillment method. There is a "Direct Ship" option for Ship to Home (STH) and individual location options for Buy Online Pickup in Store (BOPIS), including BOPIS variations such as Delivery. 
     • If STH, you should also select the Shipping Method from the dropdown below the table of line items.
     • Inventory totals are displayed in the fulfillment options. The Direct Ship option will display an aggregate total, while the BOPIS options will display the total at that specific location. If the total includes future inventory, the value will be underlined and hovering over it will then reveal a breakdown of future and current inventory levels.
   • Specify a quantity for the product and click Add.
   • (Optional) Apply a line item adjustment to the product price.
   • Repeat steps a-e for additional products in the order.
   • Select a shipping method for the order.
   • (Optional) Add a coupon to the order or enter customer notes.
   • (Optional) Indicate that the order is a gift by providing an order-level gift message. You can also enable Include gift message for specific items and then select the item(s) that you want to provide specific gift messages for.
   • (Optional) Add a price list to the order. Refer to Price List and Orders for more information about associating a price list with an order.
   • (Optional) Make an adjustment to the order total or shipping cost. You can also view a breakdown of the individual shipping, handling, tax, and duty subtotals by expanding the icons next to those fields.
8. Click Save to close the Edit Details modal.
9. The Payments tab will now be available. 
   • Here, click Add Payment to enter the customer's credit card information. Fill in all of the fields and then click Save.
   • Alternatively, expand the drop-down menu to add a different payment type.
10. After payment information is saved, click Submit Order to place the order and add it to the system.