Returns

Articles

Returns Overview
The Returns dashboard is utilized by both Kibo eCommerce and Order Management solutions of the Kibo Composable Commerce Platform. The guides in this section walk through the Returns user interface in the Kibo Admin, but see the Returns API docum...
Return Statuses
Individual returns can have various statuses depending on their state and available actions, while orders also have a return "rollup" status that considers all of the individual return cases and their statuses that belong to the order. ...
Manage Returns
You can view returns in either the order details of the order they are associated with or through the Returns dashboard of the Admin UI, where you can also add internal or customer notes and resend return emails. Other return processing actions ar...
Initiate a Return
Returns are created from the order details page of an existing order. Go to Main  > Orders  > Orders. Click the order you want to start a return for. Click the Returns  tab to see a list of returnable items in the ord...
Receive a Return
When you receive the product from the shopper: Go to Main  > Orders  > Returns . Click on the return you are receiving the product for. In the Items tab, click Receive Package . In the modal that opens, update the Qty ...
Refund a Return
You can either click Initiate Refund  in the Items tab of the return details to automatically generate a refund with the appropriate amount calculated by the Kibo Composable Commerce Platform (KCCP), or issue a refund per the steps below for...
Replace a Return
To create a replacement order for an item: Go to Main  > Orders  > Returns . Click the return you want to replace. In the Replacements tab, click Ship Replacement . Use the pop-up Ship Replacement window to create a repl...
Close a Return
Close a return by canceling or rejecting it: Go to Main  > Orders  > Returns . Click the return you want to cancel or reject. In the Items tab, click the Close drop-down menu. Choose to Cancel or Reject the return. ...