Returns

The Returns dashboard is utilized by both Kibo eCommerce and Order Management solutions of the Kibo Composable Commerce Platform. The guides in this section walk through the Returns user interface in the Kibo Admin, but see the Returns API docum...

Individual returns can have various statuses depending on their state and available actions, while orders also have a return "rollup" status that considers all of the individual return cases and their statuses that belong to the order. Return Sta...

You can view returns in either the order details of the order they are associated with or through the Returns dashboard of the Admin UI, where you can also add internal or customer notes and resend return emails. Other return processing acti...

Returns are created from the order details page of an existing order. Go to Main  > Orders  > Orders. Click the order you want to start a return for. Click the Returns  tab to see a list of returnable items in the order (a...

When you receive the returned product from the shopper, you must mark it as received and indicate whether you want to restock the returned items or not. This process differs slightly depending on whether you are using the Reverse Logistics f...

You can either click Initiate Refund  in the Items tab of the return details to automatically generate a refund with the appropriate amount calculated by the Kibo Composable Commerce Platform (KCCP), or issue a refund per the steps below for mo...

To create a replacement order for an item: Go to Main  > Orders  > Returns . Click the return you want to replace. In the Replacements tab, click Ship Replacement . Use the pop-up Ship Replacement window to create a replacement order fo...

Close a return by canceling or rejecting it: Go to Main  > Orders  > Returns . Click the return you want to cancel or reject. In the Items tab, click the Close drop-down menu. Choose to Cancel or Reject the return. Cancelled Ret...