Edit Order Items

While the order details at Main > Orders > Orders will display the full list of items across every shipment, individual items can only be edited from the Shipments tab. 

Order Details page header with a callout for the Shipments tab

Item Action Menu

Expand the drop-down menu to the right of a line item to access item actions. These are calls performed on the Shipment API.

Close-up of the drop-down menu for a shipment item with options for reassignment, editing unit price, cancel item, and view custom data

Reassign Item

Manual Reassign will allow you to select a new fulfillment location for this line item, similar to manual reassignment at the shipment level. 

Auto Reassign will use Order Routing logic to assign the line item to a new fulfillment location.

Transfer Item

If applicable for the shipment type and fulfillment configurations, the Request Transfer button will be available and will allow a new transfer shipment to be created to supply missing inventory for the assigned fulfillment location instead.

Edit Unit Price

After editing an item's unit price, the tax will be automatically recalculated. 

  1. Click Edit Unit Price from the item actions menu.
  2. Enter the new Unit Price.
  3. Select the Reason For Change from the drop-down menu. If you select Other, then you will be prompted to specify the reason.
  4. Click Save.Pop-up prompting the user to select a new unit price and reason for the change

You cannot change the item quantity, tax, discount, or subtotal at this point. To change the quantity, you must instead use the Cancel Item action.

Cancel Item

You can cancel all or partial quantity of an item. Crediting a payment is not necessary if editing or canceling a single item from a shipment. 

  1. You can cancel either partial quantity or the full quantity of an item.
  2. Click Cancel Item from the item actions menu.
  3. Enter the quantity of the item  that you want to cancel. For example, if an item has a starting quantity of 7 then cancelling 3 will change the shipment quantity to 4. Cancelling all 7 will remove the line item from the shipment entirely.
  4. Select a Cancel Reason from the drop-down.
  5. Click Cancel Items to confirm.Pop-up prompting the user to select the quantity to cancel and the cancel reason

After canceling the item, it will be moved to a new Canceled Items tab in the shipment details. This allows you to view a record of items that were previously included in the shipment.

You cannot increase quantity through the Admin UI. A new order or shipment must be created for additional items and will be fulfilled separately.

View Custom Data

Custom order data is passed to the shipments upon initial order creation, but any edits to the item-level custom data made after creation must be done on a per-shipment basis. This means that you should update any custom item data on every shipment within the order where needed because a change at the order level will not be applied across the board. 

  1. Click View Custom Data from the item actions menu. This opens a modal displaying the item-level custom data that was applied to the shipment during order creation.  
  2. Click Edit to change a custom data key. Note that these values are always treated as strings. Click Save after entering the new value.
  3. Click Delete to remove a data key from this item.The shipment item custom data table, showing a data row being edited

If you want to edit shipment-level custom data instead, rather than the custom data of individual items, you can do this from the Custom Data tab of the shipment details.

Gift Card Items

If an item is a digital product, such as a gift card, then it will be displayed as a "Digital" shipment type. The shipment information in the Order Admin will have an additional tab for Gift Card Details where the gift card number, PIN, recipient and sender names and emails, and gift message are displayed. 

You can edit the recipient's name or email as well as the gift message and resend the gift card email to the recipient:

  1. Click into a text box to make changes. 
  2. Click Resend Gift Card Email to save changes and send the customer a new email with their gift card information.The Gift Card Details tab in shipment details