Substitute Products

If a product is unavailable after an order has been placed, you can substitute it with a similar product. These substitutes are pre-configured at the product level, and then either performed automatically or manually selected by an Order Adm...

You must first contact Kibo Support to have this feature enabled in your tenant settings. Then you will be able to proceed with this guide to enable repricing and email notifications, add the substitute attribute to product types, and select t...

Shoppers can indicate whether they're open to substitutions during the cart or checkout process (except when creating a B2B quote or creating a subscription). This determines whether substitutions are allowed on their order or require fulfillers...

If the Substitutions feature is configured, then Admin users can substitute products on Pending orders, shipments in the Accept Shipment step, and when creating a new shipment on an order. For instance, a customer service representative can sele...

If the Substitutions feature  is configured and a product is unavailable after an order has been placed, fulfillers can substitute a similar product during the fulfillment process.  View Pre-Fulfillment Substitutions If a substitution was alr...