Orders

The guides in this section detail general order information (such as order statuses and attributes), appeasements and returns , editing orders and their shipments in the Admin UI , and processing order payments . The Order Process When a sh...

There are several order status fields that apply to both eCommerce-only and eCommerce plus Order Management implementations of the Kibo Composable Commerce Platform, and exposed in both API data and the Admin UI. This guide describes what each of ...

Order attributes enable you to uniquely describe an aspect of an order with values selected by either an Admin user or the shopper. For example, you might want to collect customer feedback on the checkout process, so you define an attribut...

Price lists can control the unique pricing of products for specific customer segments , and/or sites. You can control a product's list price, sale price, and other advanced pricing information such as MSRP, cost, and MAP in a price list. You can ...

Kibo allows fine-tuning of pricing details for configured products, and this is reflected in the Admin UI. When viewing order details, the specific pricing for each line item will be displayed.  Note that some pricing fields use ...

Appeasements may consist of simply adjusting the total costs of an order for the customer, performing a credit or refund, or fully processing a return or replacement case. As order-level edits cannot be made in the Kibo Composable Commerce Platfor...

The cart takeover feature enables customer service representatives (CSRs) to take over an online cart and make changes so that the cart has the shopper's desired products and options. For instance, a shopper may need help ordering several ...

Shipping to multiple destinations, or multi ship, allows shoppers to send items within an order to different addresses or use a combination of fulfillment methods for the items, such as direct ship, in-store pickup, or gift card (digital) delivery...

If you have multiple sites with the same catalog, then cart items can be retained if the customer switches between sites. This will result in one order that is associated with multiple sites, and can be viewed or edited from any of the sites. Car...