Orders

The guides in this section detail general order information (such as order statuses and attributes), appeasements and returns , editing orders and their shipments in the Admin UI , and processing order payments . The Order Process When a shop...

There are several order status fields that apply to both eCommerce-only and eCommerce plus Order Management implementations of the Kibo Composable Commerce Platform, and exposed in both API data and the Admin UI. This guide describes what each of ...

Order attributes enable you to uniquely describe an aspect of an order. Depending on the attribute definition, either you or a shopper can enter values for the attribute. For example, you might want to collect customer feedback on the checkout p...

Price lists can control the unique pricing of products for specific customer segments , and/or sites. You can control a product's list price, sale price, and other advanced pricing information such as MSRP, cost, and MAP in a price list. You ...

Kibo allows fine-tuning of pricing details for configured products, and this is reflected in the Admin UI. When viewing order details, the specific pricing for each line item will be displayed.  Note that some pricing fields u...

Appeasements may consist of simply adjusting the total costs of an order for the customer, performing a credit or refund, or fully processing a return or replacement case. As order-level edits cannot be made in the Kibo Composable Commerce Platfor...

The cart takeover feature enables customer service representatives (CSRs) to take over an online cart and make changes with an offline order so that the cart has the shopper's desired products and product configurations.  This feature ...

Shipping to multiple destinations, or multi ship, allows shoppers to send items within an order to different addresses or use a combination of fulfillment methods for the items, such as direct ship, in-store pickup, or gift card (digital) delivery...

If you have multiple sites, cart items can be retained if the customer switches between sites. This will result in one order that is associated with multiple sites, and can be viewed or edited from any of the sites. Cart sharing may be useful for i...