Customer Account Access

You can control customer account access by resetting passwords, disabling accounts, and unlocking accounts (which may have been locked due to the user failing to input the correct password). 

Reset Shopper Passwords

You can reset a customer password. Bear in mind that only registered shopper accounts have passwords; guest accounts cannot log in.

1. Go to Main > Customers > Customers.
2. Browse or search for the account you want to reset the password for.
3. Select the account.
4. Click Reset Password next to the Account Status value.
5. Confirm.

Disable Shopper Access

You can disable a shopper account. Keep in mind that you can only disable registered shopper accounts; guest accounts cannot log in. Furthermore, disabling an account only prevents the shopper from logging in with the email address associated with the account. It does not prevent that individual from registering for another account with a different address.

1. Go to Main > Customers > Customers.
2. Browse or search for the shopper account you want to disable.
3. Select the account.
4. Select the Disable Account checkbox below the User Name field.
5. Click Save.

Unlock Locked Accounts

If a shopper tries and fails to log in too many times, the account may become locked. To unlock it:

1. Go to Main > Customers > Customers.
2. Browse or search for the shopper account you want to reset the password for.
3. Select the account.
4. Click Unlock Account next to the Account Status value.
5. Confirm.

Shoppers can also unlock their own account by requesting a password reset link. To request a password reset from the storefront:

1. Select Log In.
2. Enter your email address in the Reset Password field.
3. Select Send Email.