Manage Shipments

In addition to the dashboard list view , you may view shipment information on either a single shipment's details page or a multiple shipment listing page. This guide clarifies the difference between these pages and how some shipments may ...

Support for shipping manifests, which are primarily used for the Canada Post carrier, can be enabled in location settings. These manifests differ from shipping labels in that they can be generated to include the shipping information for a group ...

The Multi Piece Shipment feature allows you to associate all packages within a shipment with one master tracking number. This is useful in scenarios where carriers charge shipping fees for every tracking number, as you can save money by shipping m...

The Fulfiller UI allows users to consolidate a customer's shipments from multiple orders into the same package(s) as long as they satisfy certain criteria. This saves on shipping costs for the retailer and provides a better shopping experience, ...

If a product is unavailable after an order has been placed, you can substitute a similar product during the fulfillment process. These substitutes are pre-configured at the product level, and then either performed automatically or manually s...

Although the Admin UI includes more robust return management , returns can also be handled through the Fulfiller UI for completed shipments. Fulfiller Return Process A fulfiller user, such as a store associate, can create and proc...

SLAs are "Service Level Agreements" that define and measure your promised fulfillment time to customers. Any SLAs that you create will be displayed on the FFUI dashboard where you can track the statuses for specific locations, letting you know h...