Vendor Settings

Configure the rules that govern how vendor performance is scored and categorized, and define the documents vendors must submit during onboarding.

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Overview

Vendor Settings is the central configuration page for two areas that drive the Vendor Analytics experience and the vendor onboarding flow:

• Carrier Configuration - controls how your vendors record shipments across the tenant.
• Performance Configuration — define the weights used to calculate each vendor’s Performance Score and the thresholds that determine their Performance Category (High, Medium, or Low).
• Onboarding Configuration — manage the document checklist vendors must complete during dropshipper registration.

Changes to these settings take effect for all vendors under your tenant.

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How to Access

Path: Operator Portal/Kibo Admin → System tab → Settings → Vendor Settings

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Carrier Configuration

Carrier Configuration controls how your vendors record shipments across the tenant.

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Vendor Shipping Mode

The Allow vendors to use operator carrier accounts toggle selects the tenant-wide vendor shipping mode. It is stored once per tenant and defaults to OFF. When operator-managed shipping is ON, label generation reads the carrier accounts, predefined packages, and unit type from the Location Group tagged to each vendor location — this setting does not store carriers or packages itself. A vendor location with no location group tag follows existing SOP. Changing the mode takes effect on the next order; existing in-progress orders are unaffected. Only an operator admin can change this setting.

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Performance Configuration

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Performance Score Formula Weights

The Performance Score for each vendor is a weighted combination of three fulfillment metrics. Use this section to assign the relative importance of each metric. Configure the importance of each metric. The total weight must equal 100%. The page displays a Total Weight indicator. The weights must sum to exactly 100% before the form can be saved.

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Performance Category Thresholds

Use this section to define the score boundaries that determine each vendor’s Performance Category. Scores are evaluated on a 0–10 scale, and categories are applied in order: High → Medium → Low. Define conditions for each performance category (0-10 Scale). Evaluated in order: High → Medium → Low. The Field/Attribute is fixed to “Score” and the Operator is fixed to >= for both High and Medium conditions — overlapping ranges are prevented by design. Only the Value field is editable for each category. The Low condition has no editable threshold; it automatically applies to all vendors that don’t match the conditions above.

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Onboarding Configuration

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Dropshipper Registration Document Configuration

Use this section to manage the documents vendors are required to submit during the dropshipper registration process. Configure which documents are required during dropshipper registration.

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Adding Custom Documents

Click Add Document to open the file upload dialog. Select a file to upload — on confirmation:

• The uploaded file name is auto-populated as the document name in a new row.
• The new row includes: a document name field (editable), an active/inactive toggle, and a required/optional dropdown.