Configure the rules that govern how vendor performance is scored and categorized, and define the documents vendors must submit during onboarding.Documentation Index
Fetch the complete documentation index at: https://docs.kibocommerce.com/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Vendor Settings is the central configuration page for two areas that drive the Vendor Analytics experience and the vendor onboarding flow:- Performance Configuration — define the weights used to calculate each vendor’s Performance Score and the thresholds that determine their Performance Category (High, Medium, or Low).
- Onboarding Configuration — manage the document checklist vendors must complete during dropshipper registration.
How to Access
Path: Operator Portal/Kibo Admin → System tab → Settings → Vendor Settings
Performance Configuration
Performance Score Formula Weights
The Performance Score for each vendor is a weighted combination of three fulfillment metrics. Use this section to assign the relative importance of each metric. Configure the importance of each metric. The total weight must equal 100%.| Field | Description |
|---|---|
| On-time Shipment Rate (%) | Weight assigned to the percentage of shipments fulfilled within SLA |
| Item Acceptance Rate (%) | Weight assigned to the percentage of purchase order line items accepted |
| Return Rate (%) | Weight assigned to the percentage of fulfilled items returne |
Performance Category Thresholds
Use this section to define the score boundaries that determine each vendor’s Performance Category. Scores are evaluated on a 0–10 scale, and categories are applied in order: High → Medium → Low. Define conditions for each performance category (0-10 Scale). Evaluated in order: High → Medium → Low.| Category | Condition | Behavior |
|---|---|---|
| High | Score >= [configured value] | Vendors at or above this score are categorized as High |
| Medium | Score >= [configured value] | Vendors at or above this score (but below High) are categorized as Medium |
| Low | All remaining | Vendors that do not meet the High or Medium conditions are categorized as Low |
Onboarding Configuration
Dropshipper Registration Document Configuration
Use this section to manage the documents vendors are required to submit during the dropshipper registration process. Configure which documents are required during dropshipper registration.Adding Custom Documents
Click Add Document to open the file upload dialog. Select a file to upload — on confirmation:- The uploaded file name is auto-populated as the document name in a new row.
- The new row includes: a document name field (editable), an active/inactive toggle, and a required/optional dropdown.
