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This guide walks you through the Dropship capability end-to-end Dropship spans two interfaces. The Operator Portal is the existing Kibo Admin, where the operator manages vendors, reviews documents, maps items, and activates partners. The Vendor Portal is a separate vendor-facing interface where each vendor self-onboards, configures fulfillment locations, and processes orders routed to them. Locations created in the Vendor Portal are mirrored into Kibo Admin, and every Dropship order surfaces in both portals — the vendor-facing PO Number on each order corresponds to the operator’s Kibo Admin shipment number, so the same record can be tracked from both sides throughout fulfillment.

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Platform Setup

Before any dropship activity can occur, two things must be in place on the tenant. These are typically configured once during initial setup and do not need to be repeated for each new vendor.
  1. Have Kibo Support enable the DropShipEnabled tenant attribute on your tenant. Once enabled, a new Vendor module appears in the Kibo Admin left navigation. Submit a request to Kibo Support if you want to use this feature.
  2. Create a dedicated location group for all dropship locations and assign the dropship fulfillment workflow to that group. This is what causes shipments destined for vendor locations to enter the Order Acknowledgement → ASN sequence rather than the standard fulfillment workflow.
Note: The dedicated location group with the dropship fulfillment workflow must be in place before you can mark any vendor as Active. Without it, vendor fulfillment will not route through the correct two-step workflow.