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The Returns dashboard provides a high-level overview of returns that have been made on orders from the site. This can be viewed under the order topic at Kibo Standard Reports > Order > Returns Dashboard in the navigation menu. Example of the Returns dashboard with total values, line graphs, bar graphs, and pie charts The supported filters that can be applied to this dashboard are:
NameDescriptionDefault
Site NameRestrict results to one or more of your sites.All
Return Created DateLimit results to only returns created within this time range.Past thirteen weeks
Location CodeRestrict results to one or more location code.All
The measures that are calculated by this dashboard are:
NameDescription
Return CountTotal number of returns generated.
Total Shipping LossSum of total shipping loss for all returns.
Total Product LossSum of total product loss for all returns.
Total Return LossSum of total loss in return (Product Loss + Shipping Loss).
Total Refunded AmountSum of refund amount for all returns.
Returned Order CountTotal number of orders with an associated return.
The tiles that make up this dashboard are:
NameDescription
Return CountThe total count of returns created.
Return Total LossThe total return loss for all returns.
Shipping Total LossThe total shipping loss for all returns.
Product Total LossThe total product loss all returns.
Refund TotalThe total refunded amount for all returns.
Loss Total Over TimeThe loss total bucketed by calendar week.
Most Returned ProductsA list of products sorted in descending order by the count of returned orders for the current month. Includes the current month rank and revenue, the previous month rank and revenue, and the change in rank.
Return Reasons CountThe returned order count for each return reason as both a number and as a percentage of the returned order count for all reasons.
Returns By Return TypeThe relative percentage of total returns for each return type.
Return Percentage By Channel CodeThe number of orders placed through a certain channel that have one or more associated returns as a percentage of the total number of orders placed through that channel.
Return Percentage By Customer Interaction TypeThe number of orders placed through a certain customer interaction type that have one or more associated returns as a percentage of the total number of orders placed through that customer interaction type.