Getting Started
Learn the fundamentals of Kibo Commerce and navigate the platform.
KIBO Dev Center - Logging In
3 min video
Dev Center Overview
9 min video
Sandbox/Tenant Overview
9 min video
KIBO Business Admin UI Overview
3 min video
Channels & Sites
Set up and manage your sales channels and storefronts.
Channels
2 min video
Sites
3 min video
General Settings
Configure your Kibo Commerce instance with these essential settings.
KIBO General Settings - General Section
4 min video
KIBO General Settings - Site Settings
19 min video
KIBO General Settings - Storefront and Analytics Tools Settings
5 min video
KIBO General Settings - Email & SMS Settings
4 min video
User Management
Manage users, roles, and permissions across your organization.
User Roles and Permissions
5 min video
Fulfiller User and Permissions
4 min video
Catalog & Merchandizing
Build your catalog and shape how products are found and presented.Catalog Management
Create and manage your product catalog, attributes, product types, and pricing.
Create a New Catalog
4 min video
Create Product Attributes
6 min video
Create Mapping Attributes
3 min video
Create Product Types
9 min video
Create a New Standard Product in the KIBO Catalog
10 min video
Create Configurable Product With Options In KIBO Catalog
9 min video
Creating a Product Bundle
5 min video
Catalog Quick Edit Overview
14 min video
Create And Manage Price Lists
13 min video
Import/Export Application
4 min video
Categories
Organize your products with static and dynamic categories.
Categories Overview
7 min video
Create and Manage Static Categories
6 min video
Create And Manage Dynamic Categories
9 min video
Search & Merchandizing
Optimize your site search experience and merchandize your catalog.
Create a New Search Configuration
10 min video
Search Schema Editor
4 min video
Search Synonyms
4 min video
Search Term Redirects
2 min video
Search Facets
6 min video
Vector Search
4 min video
Search - Splainer.io
1 min video
Merchandizing Rules
12 min video
Customers & Marketing
Manage customer accounts and drive sales with promotions and subscriptions.Customer Accounts
Manage B2C and B2B customer accounts, attributes, segments, and store credit.
B2C Customer Account Overview
8 min video
Creating New B2C Customer Accounts
3 min video
B2B Buyer Accounts
12 min video
B2B Account Hierarchy
3 min video
Create and Manage Customer Attributes
5 min video
Create and Manage Customer Sets
2 min video
Creating and Managing Customer Segments
4 min video
Managing Store Credits and Store Gift Cards
3 min video
Marketing & Promotions
Create discounts, coupons, and marketing campaigns.
Marketing and Discounts Overview
3 min video
Creating an Order Discount - General Section
5 min video
Creating an Order Discount - Target Criteria
2 min video
Creating an Order Discount - Discount Conditions
3 min video
Creating an Order Discount - Discount Limitations
3 min video
Creating a Line Item Discount - General Section
5 min video
Creating a Line Item Discount - Target Criteria
3 min video
Creating a Line Item Discount - Discount Conditions
3 min video
Creating a Line Item Discount - Discount Limitations
4 min video
Creating a Discount - Message Conditions
1 min video
Create Free Shipping Order Discount
3 min video
Create a Subscription Discount
5 min video
Discount Stacking
5 min video
Discount Extensibility
2 min video
Creating and Managing Coupon Sets
8 min video
Subscriptions
Set up and manage subscription products and orders.
KIBO General Settings - Subscriptions Settings
6 min video
Subscription General Site Settings Overview
5 min video
Configure Subscription Attributes on a Product, Edit Subscription Price List, and Create Offline Subscription Order
8 min video
Managing A Subscription
13 min video
Inventory & Fulfillment
Manage inventory, locations, and the end-to-end fulfillment lifecycle.Dropship
Onboard vendors and manage dropship fulfillment with the Kibo Vendor Portal.
KIBO Dropship - Vendor Management & Vendor Invitation
7 min video
KIBO Dropship - Vendor Onboarding and Operator Approval
17 min video
KIBO Dropship - Vendor Location Setup
15 min video
KIBO Dropship - Vendor Inventory Management
9 min video
KIBO Dropship - Vendor Orders
7 min video
KIBO Dropship - Vendor Order Fulfillment
15 min video
Estimated Delivery Date (EDD)
Configure and surface estimated delivery dates across the order lifecycle.
Estimated Delivery Date (EDD) - Shopper-Facing, CSR, & Fulfiller Visibility
7 min video
Estimated Delivery Date (EDD) - Processing, Fulfillment Cut-Off, and Transfer Time Configuration
12 min video
Fulfillment Rules & SLAs
Configure service level agreements and rules that govern fulfillment.
Define and Manage Fulfillment Service Level Agreements (SLAs)
3 min video
Apply and Manage SLAs on Locations and Location Groups
5 min video
Pick Wave Rules
5 min video
Purchase Limit Rules
7 min video
Safety Stock Rules
5 min video
Locations & Inventory
Configure locations, location groups, and inventory management.
Create and Manage Locations
12 min video
Creating and Managing Location Types
2 min video
Location Groups
8 min video
Inventory Overview
6 min video
Inventory Segmentation
5 min video
Order Fulfillment
Learn how to fulfill orders, manage shipments, and handle pick waves.
Fulfiller Overview
12 min video
Ship To Home Fulfillment
7 min video
Ship To Home - Split Shipment
3 min video
Buy Online Pickup In Store (BOPIS) Fulfillment
4 min video
Delivery Fulfillment
6 min video
Order Shipments Tab Overview
9 min video
Creating and Managing Pick Waves
5 min video
Create and Manage Product Substitutions
12 min video
Product Substitutions in Fulfiller
3 min video
Configure Shipment Creation - Configurable Shipment Release
4 min video
Package Consolidation
4 min video
Fulfiller - Transfer Shipments
4 min video
Fulfiller - Shipment Pending Review
3 min video
Order Routing
Build and manage strategies that route orders to the right locations.
Order Routing - Overview
3 min video
Order Routing - Creating a Strategy
13 min video
Order Routing - Strategy Management
3 min video
Order Routing - Strategies Dashboard Overview
2 min video
Order Routing - Creating and Managing Filter Data Lists
3 min video
Returns & Reverse Logistics
Process returns, refunds, exchanges, and reverse logistics scenarios.
Returns for Refund
15 min video
Returns for Replacements or Exchanges
7 min video
Return Rules
6 min video
Create and Manage Reverse Logistics Strategies and Scenarios
9 min video
Orders & Payments
Manage orders and configure how you take payment.Order Management
Manage orders, payments, and customer service workflows.
Order Admin - Orders Dashboard & Order Detail Page Overview
10 min video
Order Admin - Creating an Offline Order
11 min video
Managing Order Payments
8 min video
B2B Order Release
4 min video
Cart Takeover
3 min video
Call Center
2 min video
Payments
Configure payment types and gateway integrations.
Payment Types
6 min video
Payment Gateways
5 min video
Reporting & Developer Tools
Gain insights from reporting and extend the platform as a developer.Developer Training
Hands-on training for developers building on the Kibo platform.
Dev Training - Provisioning a New Sandbox
2 min video
Dev Training - Create an Application
3 min video
Dev Training - Capabilities Setup
4 min video
Dev Training - Event Listener Setup
4 min video
Dev Training - Postman Setup
2 min video
Dev Training - TypeScript SDK Setup
3 min video
Dev Training - NextJS Storefront Setup
3 min video
Reporting & Analytics
Access and customize reports to gain insights into your business.
Reporting Overview
8 min video
Reporting - Explore and Modify Look
15 min video