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KIBO’s “Fulfiller” service is responsible for performing all fulfillment-related calls to the systems that maintain order and shipment related data. The “Fulfiller Interface”, frequently referenced as the “Fulfiller UI” or “FFUI”, is a specialized interface within the KIBO platform architected specifically for managing all operational aspects of order fulfillment for Order Management clients. This interface serves as the primary mechanism for executing shipment workflows across supported fulfillment methods such as “Ship to Home”, “Buy Online Pickup In Store”, “Curbside”, “Delivery”, and “Transfers”. Kibos. Fulfill our service is responsible for performing all fulfillment, related calls to the systems that maintain order and shipment related data. The fulfiller interface. Prequel exclusions non-site. Frequently referenced is the fulfiller UI or FF UI is a specialized interface within the kibo platform, architected specifically for managing all operational aspects of order fulfillment for order management clients. This interface serves as the primary mechanism for executing shipment workflows are supported fulfillment methods. Such as ship to home buy online pickup in store, curbside, delivery and transfers. To navigate to “Fulfiller”, in the left menu, on the “MAIN” tab, scroll down and click on “Fulfiller”.Important Note - “Fulfiller” has its own dedicated UI, distinct from the “Standard” KIBO Admin menu options, as many users will work strictly within this environment. To navigate to “Fulfiller”, in the left menu, on the “MAIN” tab, scroll down and click on “Fulfiller”. Important Note - “Fulfiller” has its own dedicated UI, distinct from the “Standard” KIBO Admin menu options, as many users will work strictly within this environment. This is the “Fulfiller Dashboard”. Depending on settings and user permissions, we may land immediately on this “Map View”. The interactive map displays all active fulfillment locations we have access to.Each circle with a number in the center indicates an area with multiple fulfillment locations in a predetermined radius. The number in the center represents the number of locations within that area. This is the “Fulfiller Dashboard”. Depending on settings and user permissions, we may land immediately on this “Map View”. The interactive map displays all active fulfillment locations we have access to. Each circle with a number in the center indicates an area with multiple fulfillment locations in a predetermined radius. The number in the center represents the number of locations within that area. This video will be shown from the point of view of a global user, to demonstrate all possible controls and settings available.However, If a fulfiller user is only authorized to view shipments for only one or a few locations, those are the only shipments they can access. For example, this user has been authorized to fulfill orders for a single location, so the “Filters” and “Map View” have been restricted to only showing that location. This video will be shown from the point of view of a global user, to demonstrate all possible controls and settings available. However, If a fulfiller user is only authorized to view shipments for only one or a few locations, those are the only shipments they can access. For example, this user has been authorized to fulfill orders for a single location, so the “Filters” and “Map View” have been restricted to only showing that location. Back to our global user, if we want to refine our list of shipments further, we can search for keywords or specific “Order” and “Shipment Numbers”, or other advanced filter criteria such as “Shipment Status”, “Date Range”, “Shipment Number”, “Order Number”, “Customer Details”, and so on. This can be achieved by simply clicking into the search bar and keying in any relevant keywords or advanced filters. Back to our global user, if we want to refine our list of shipments further, we can search for keywords or specific “Order” and “Shipment Numbers”, or other advanced filter criteria such as “Shipment Status”, “Date Range”, “Shipment Number”, “Order Number”, “Customer Details”, and so on. This can be achieved by simply clicking into the search bar and keying in any relevant keywords or advanced filters. Additionally, we can further refine this list of shipments using the filters at the top of the Fulfiller UI. Additionally, we can further refine this list of shipments using the filters at the top of the Fulfiller UI. We can search, filter by, and select specific “Locations”. We can search, filter by, and select specific “Locations”. We can select a specific “Time Period”, anywhere from the “Last 24 Hours” to the “Last Year”. We can select a specific “Time Period”, anywhere from the “Last 24 Hours” to the “Last Year”. “Shipment Types” allows users to select between Fulfillment Types. “Shipment Types” allows users to select between Fulfillment Types. “Fulfillment SLAs” will be available if we have them enabled on our tenant. Then we can filter shipments by the predetermined SLAs. “Fulfillment SLAs” will be available if we have them enabled on our tenant. Then we can filter shipments by the predetermined SLAs. By double-clicking on the map, we can zoom in to an area of interest. Once zoomed in, singular map pins representing individual locations will replace the circles with numbers. By double-clicking on the map, we can zoom in to an area of interest. Once zoomed in, singular map pins representing individual locations will replace the circles with numbers. Clicking on a location pin opens a summary popup showing the store’s “Name”, “Address” and the current count of shipments ready to be fulfilled.If we have “Fulfillment SLAs” configured for our tenant, these shipment counts are color-coded—Green for “Compliant”, Yellow for “At-Risk”, and Red for “Non-Compliant”—giving us an instant visual health check of our fulfillment network. Clicking on a location pin. Opens a summary. Pop-up, showing the store’s name address and the current count of shipments ready to be fulfilled. If we have fulfillment slas configured for our tenant, these shipment counts are color-coded green for compliant, yellow for at-risk and red for non-compliant giving us an instant visual health. Check of our fulfillment Network. Additionally, if we hover over the color-coded thresholds, we can see the exact count for SLA shipments. Additionally, if we hover over the color-coded thresholds, we can see the exact count for SLA shipments. To minimize the “Map View”, we can simply click the “Minus” sign to collapse. To minimize the “Map View”, we can simply click the “Minus” sign to collapse. Below the map, there are “Summary Cards” that represent the Shipment Types supported across the Location or Locations selected in the locations filter. Each card displays the “Volume” of shipments currently sitting in each “Workflow Step”. Below the map, there are “Summary Cards” that represent the Shipment Types supported across the Location or Locations selected in the locations filter. Each card displays the “Volume” of shipments currently sitting in each “Workflow Step”. While the “Map View” is great for an overview of our Fulfillment network, we may need to switch to a detailed list of shipments. We can switch our “View” using the toggle in the top left corner, or by clicking “Shipments” in the left sidebar menu. We’ll switch to the “List View” now. While the “Map View” is great for an overview of our Fulfillment network, we may need to switch to a detailed list of shipments. We can switch our “View” using the toggle in the top left corner, or by clicking “Shipments” in the left sidebar menu. We’ll switch to the “List View” now. This is the “List View”. It replaces the map dashboard with a clean, sortable grid. By default, it shows shipments across all accessible Locations. The “List View” provides columns for “Location”, “Shipment Type”, “Shipment Number”, “Shipment Date”, “Order Number”, “Time on Shipment”, Workflow “Step”, “Time on Step”, and “Estimated Delivery Date”. “Estimated Delivery Date” displays date values for shipments when properly configured.If applicable, the “List View” also shows color-coded “SLA” status on the far left, similar to the color-coding for Locations on the “Map View”. This gives a “Quick Look” of SLA compliance for each shipment listed. This is the list view. It replaces the map dashboard with a clean sortable grid. By default it shows shipments across all accessible locations. The list view provides columns for location shipment. Type shipment. Number shipment. Date order number time on shipment workflow step time on step and estimated delivery date. Estimated delivery date displays date values for shipments when properly configured. If applicable the list view, also shows color-coded SLA. Status on the far left, similar to the color coding for locations on the map view. This gives a quick look of SLA compliance for each shipment listed. Similarly to the “Map View”, we can further refine this list using the “Filters” at the top of the page. Again, we can filter by specific “Locations”, “Shipment Types”, or Fulfillment “SLAs” and “Thresholds” if our tenant is configured for “SLAs”.The new “Filter” we have available here, “Shipment Step”, allows us to filter shipments based on the respective fulfillment workflow “Step”. For example, if we wanted to see all shipments that are currently at the “Validating Items in Stock” step, we can make that selection here. Similarly to the “Map View”, we can further refine this list using the “Filters” at the top of the page. Again, we can filter by specific “Locations”, “Shipment Types”, or Fulfillment “SLAs” and “Thresholds” if our tenant is configured for “SLAs”. The new “Filter” we have available here, “Shipment Step”, allows us to filter shipments based on the respective fulfillment workflow “Step”. For example, if we wanted to see all shipments that are currently at the “Validating Items in Stock” step, we can make that selection here. To begin fulfilling a shipment, we can click on that shipments “Number”. To begin fulfilling a shipment, we can click on that shipments “Number”. This takes us to the “Shipment Fulfillment Workflow” page for a “Ship To Home” order, where we can “Accept the Shipment”, “Validate Items In Stock”, “Print Packing Slips”, and “Prepare for Shipment”, which completes the “Ship To Home” order fulfillment process.All “Fulfillment Types” may have their own “Workflow” process that defines specific fulfillment steps. The “Workflows” can also be customized based on Business Requirements. These “Workflow” processes will be covered in subsequent videos. This takes us to the “Shipment Fulfillment Workflow” page for a “Ship To Home” order, where we can “Accept the Shipment”, “Validate Items In Stock”, “Print Packing Slips”, and “Prepare for Shipment”, which completes the “Ship To Home” order fulfillment process. All “Fulfillment Types” may have their own “Workflow” process that defines specific fulfillment steps. The “Workflows” can also be customized based on Business Requirements. These “Workflow” processes will be covered in subsequent videos. When we navigate to a “Shipment Fulfillment Workflow” page, there are Order and Shipment Details that are available for review by the fulfillment personnel. “Shipment Details” allows users to verify the unique shipment details, including the orders line items and related pricing information. When we navigate to a “Shipment Fulfillment Workflow” page, there are Order and Shipment Details that are available for review by the fulfillment personnel. “Shipment Details” allows users to verify the unique shipment details, including the orders line items and related pricing information. “Customer Information” displays the Contact’s “Name”, “Shipping” and “Billing Addresses”. “Customer Information” displays the Contact’s “Name”, “Shipping” and “Billing Addresses”. “Shipment History” allows users to view the entire audit trail of the shipment. This audit trail will show all events that have been triggered on this shipment so far. “Shipment History” allows users to view the entire audit trail of the shipment. This audit trail will show all events that have been triggered on this shipment so far. “Shipment Notes” are any “Notes” or “Messages” that have been created on this shipment. Users can read any “Notes” here, regardless if they are user- or system-generated. “Shipment Notes” are any “Notes” or “Messages” that have been created on this shipment. Users can read any “Notes” here, regardless if they are user- or system-generated. Lastly, “Internal Order Notes” are global order notes often added by Customer Service or the Order Management System at the time of purchase.For example, “VIP Customer” or “Gift Receipt Requested.” These apply to the entire order. Lastly internal order notes are Global Order notes. Often added by customer service or the order management system at the time of purchase. For example, VIP customer or gift receipt requested, these applied to these fly to the entire order. On the top right of the “Shipment Fulfillment Workflow” page, we can click the “Action” dropdown. This gives us two options to choose from: “View Workflow” and “Cancel Shipment”. On the top right of the “Shipment Fulfillment Workflow” page, we can click the “Action” dropdown. This gives us two options to choose from: “View Workflow” and “Cancel Shipment”. Clicking “View Workflow” will open the “Business Process Management”, or “BPM”, workflow visualization that is being used for this Fulfillment Type, in a modal window. Clicking “View Workflow” will open the “Business Process Management”, or “BPM”, workflow visualization that is being used for this Fulfillment Type, in a modal window. This will display the entire lifecycle of the shipment and highlights the current step in “Red” so we can verify exactly where the shipment is within the workflow. As mentioned, each Shipment Type can have a designated “BPM Workflow” that it follows. Again, these “BPMs” can be customized to align with Business Requirements. This will display the entire lifecycle of the shipment and highlights the current step in “Red” so we can verify exactly where the shipment is within the workflow. As mentioned, each Shipment Type can have a designated “BPM Workflow” that it follows. Again, these “BPMs” can be customized to align with Business Requirements. Back on the “Shipment Fulfillment Workflow” page, clicking “Cancel Shipment” will open a shipment cancellation modal window where we can supply more information. Back on the “Shipment Fulfillment Workflow” page, clicking “Cancel Shipment” will open a shipment cancellation modal window where we can supply more information. In this window, we will be prompted for a “cancellation reason”, which is required to complete the cancellation. In this window, we will be prompted for a “cancellation reason”, which is required to complete the cancellation. When the “cancellation reason” has been selected, click “Cancel” to discard the cancellation, or click “Submit” to complete the Shipment Cancellation and return to the Fulfiller Dashboard. When the “cancellation reason” has been selected, click “Cancel” to discard the cancellation, or click “Submit” to complete the Shipment Cancellation and return to the Fulfiller Dashboard. As mentioned previously, the Fulfiller UI is distinct from other “Standard” KIBO Admin menu options. Because of that, the “Fulfiller UI” has it’s own sidebar menu navigation, which provides additional features, functionality and settings.To open the Fulfiller menu, click the “Hamburger Menu” icon in the upper left-hand corner of any Fulfiller menu page. As mentioned previously, the Fulfiller UI is distinct from other “Standard” KIBO Admin menu options. Because of that, the “Fulfiller UI” has it’s own sidebar menu navigation, which provides additional features, functionality and settings. To open the Fulfiller menu, click the “Hamburger Menu” icon in the upper left-hand corner of any Fulfiller menu page. This is the Fulfiller menu. We’ll explore each menu option. This is the Fulfiller menu. We’ll explore each menu option. Clicking on “Home” will take users out of the Fulfiller menu and back to the “Start Page” of the KIBO Admin UI, where all other menus and pages can be accessed. Clicking on “Home” will take users out of the Fulfiller menu and back to the “Start Page” of the KIBO Admin UI, where all other menus and pages can be accessed. “Locations” navigates to the Fulfillers home “Map View” page that we discussed at the beginning of this video. “Locations” navigates to the Fulfillers home “Map View” page that we discussed at the beginning of this video. “Shipments” opens the Fulfillers Shipment “List View” page, as discussed earlier. “Shipments” opens the Fulfillers Shipment “List View” page, as discussed earlier. For locations with high order volumes, the “Pick & Pack” feature allows users to fulfill multiple orders simultaneously using logic-based “Waves”.If enabled, clicking on the “Pick & Pack” dropdown opens up two additional options: “Open Waves” and “Create Waves”.“Pick & Pack” will be discussed in a subsequent video. For locations with high order volumes, the “Pick & Pack” feature allows users to fulfill multiple orders simultaneously using logic-based “Waves”. If enabled, clicking on the “Pick & Pack” dropdown opens up two additional options: “Open Waves” and “Create Waves”. “Pick & Pack” will be discussed in a subsequent video. KIBO’s Fulfiller allows fulfillment personnel to “Create”, “Accept” and “Process” Returns, similar to the “Returns” process in the “Orders” menu.Clicking the “Returns” dropdown reveals two different options: “Create Returns” and “Process Returns”. Keep us fulfiller allows for filming Personnel to create accept and process returns similar to the returns process in the orders menu. Clicking the returns drop down reveals two, different options, create returns and process returns. To create a return, users will click “Create Returns”. To create a return, users will click “Create Returns”. This opens up the “Order Dashboard” within the Fulfiller UI. Here, users can view orders and initiate “Returns”. From this point, “Returns” are initiated and managed just as they would be through the actual “Orders” menu.“Returns” will be discussed in a separate video. This opens up the “Order Dashboard” within the Fulfiller UI. Here, users can view orders and initiate “Returns”. From this point, “Returns” are initiated and managed just as they would be through the actual “Orders” menu. “Returns” will be discussed in a separate video. Back on the Fulfiller UI menu, to process a return, users will click “Process Returns”. Back on the Fulfiller UI menu, to process a return, users will click “Process Returns”. This opens up the “Returns Dashboard” within the Fulfiller UI. Here, users can view “Returns” in the system. From this point, “Returns” are managed and processed just as they would be through the actual “Returns” menu.“Returns” will be discussed in a separate video. This opens up the “Returns Dashboard” within the Fulfiller UI. Here, users can view “Returns” in the system. From this point, “Returns” are managed and processed just as they would be through the actual “Returns” menu. “Returns” will be discussed in a separate video. “Receive Transfers” pulls up the “Receive Transfer Shipments” screen. This is where all incoming “Transfers” can be received and processed.“Transfer Shipments” will be covered in a subsequent video. “Receive Transfers” pulls up the “Receive Transfer Shipments” screen. This is where all incoming “Transfers” can be received and processed. “Transfer Shipments” will be covered in a subsequent video. If a fulfiller user opts to exclude their location from “Order Routing” assignment while “Splitting” or “Reassigning” a “Ship To Home”, “Transfer”, or “Delivery” shipment, that location will be displayed on the “Manage Blocked Locations” page of the Fulfiller UI. This page allows users to view all of a location’s “Blocked” products, and update the “Blocking” options as needed.Clicking “Manage Blocked Locations” navigates to the “Blocked Locations” dashboard. If a fulfiller user opts to exclude their location from “Order Routing” assignment while “Splitting” or “Reassigning” a “Ship To Home”, “Transfer”, or “Delivery” shipment, that location will be displayed on the “Manage Blocked Locations” page of the Fulfiller UI. This page allows users to view all of a location’s “Blocked” products, and update the “Blocking” options as needed. Clicking “Manage Blocked Locations” navigates to the “Blocked Locations” dashboard. This is the “Blocked Locations” Dashboard. This is the “Blocked Locations” Dashboard. To see “Blocked” assignments at a specific location, click the “Select Location” dropdown and choose the desired location by clicking on it. To see “Blocked” assignments at a specific location, click the “Select Location” dropdown and choose the desired location by clicking on it. Once a location has been selected, the dashboard shows all of the “Blocked” assignments at that location.If a product has the “Block Assignment” toggle on, then “Order Routing” is instructed to immediately ignore the location when evaluating “Assignments” for shipments containing the specified product or products for a period of time.The “Hold Block Assignment” acts as a persistent override mechanism, ensuring that the “Assignment Block” remains in effect even beyond the standard clearing event of an inventory refresh. This “Block” can only be cleared by a user with the proper permissions. Once a location has been selected, the dashboard shows all of the “Blocked” assignments at that location. If a product has the “Block Assignment” toggle on, then “Order Routing” is instructed to immediately ignore the location when evaluating “Assignments” for shipments containing the specified product or products for a period of time. The “Hold Block Assignment” acts as a persistent override mechanism, ensuring that the “Assignment Block” remains in effect even beyond the standard clearing event of an inventory refresh. This “Block” can only be cleared by a user with the proper permissions. “Help” takes users to the KIBO Documentation website located at Docs dot KIBO Commerce dot com. “Help” takes users to the KIBO Documentation website located at Docs dot KIBO Commerce dot com. Clicking on “Pick Wave Rules” opens the “Pick Wave Rules” page. There, users are able to create rules that will govern the pick wave process.“Pick Wave Rules” will be covered in a subsequent video. Clicking on pickway, rules opens the pick wave rules page. Their users are able to create rules that will govern the pick wave process. Pick wave rules will be covered in a subsequent video. Lastly, “Settings” opens the “Fulfillment User” settings page. This is where Fulfillment Admins and Store Managers can create and manage fulfillment users.“Settings” will be covered in a subsequent video. Lastly, “Settings” opens the “Fulfillment User” settings page. This is where Fulfillment Admins and Store Managers can create and manage fulfillment users. “Settings” will be covered in a subsequent video.

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Fulfiller UI Overview

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Pick and Pack Overview

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