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Some shipments in the Fulfiller UI may be blocked from fulfillment depending on the payment status of the Order. If the status is “Unpaid” or “Errored”, then all shipments on the Order will be blocked from being fulfilled regardless of any individual shipment’s current state. The shipment will only be able to progress when the order has “Pending” or “Paid” payments on it.Additionally, shipments may be blocked when their order is in “Pending Review” status and has not yet been accepted by the system. This depends on the site setting to allocate inventory for orders in “Pending Review” status. When enabled, the system will create shipments for “Pending Review” Orders and reserve inventory for them. These will be blocked until the order is “Accepted”, after which they will be fulfillable.When viewing search results or the list of shipments in a fulfillment step, blocked shipments will be highlighted with a “yellow” header and may have a red notice next to the order number. This notice may display “Payment Error” or “Pending Review” depending on the case. Some shipments in the fulfiller UI may be blocked from fulfillment depending on the payment status of the order. if the status is unpaid or errored, then all shipments on the order will be blocked from being fulfilled, regardless of any individual shipments, current state The shipment will only be able to progress when the order has pending or paid payments on it. Additionally, shipments, may be blocked when their order is impending review status and is not yet been accepted by the system. This depends on the site to allocate inventory for orders in pending review status. When enabled the system, will create shipments for pending review orders in reserve, inventory for them. These will be blocked until the order is accepted after which they will be fully. When viewing search results were the list of shipments in a fulfillment. Step block shipments will be highlighted with a yellow header and may have a red notice next to the order number This notice May display payment error or pending review depending on the case. To review the issue, we’ll click on the “Shipment Number” for the respective shipment to open the Shipment Details Page. To review the issue, we’ll click on the “Shipment Number” for the respective shipment to open the Shipment Details Page. When viewing the Shipment Details Page of a shipment blocked by errored payment, users will not be able to progress in fulfillment and an error message will be displayed. When viewing the Shipment Details Page of a shipment blocked by errored payment, users will not be able to progress in fulfillment and an error message will be displayed. To investigate the “Payment Error” on the Shipment, we’ll need to open the original Order. We’ll click the “hamburger menu” icon on the top left to open the left-side menu, then we’ll click “Home” to navigate out of the Fulfiller UI. To investigate the payment error on the shipment will need to open the original order. We’ll click the hamburger menu icon on the top, left to open the left side menu. Then we’ll click home to navigate out of the fulfiller UI. Back on the homepage, in the left menu, on the “MAIN” tab, we’ll click “Orders”, then click the “Orders” submenu. Back on the homepage, in the left menu, on the “MAIN” tab, we’ll click “Orders”, then click the “Orders” submenu. On the Orders Dashboard, we’ll locate the specific order by either scrolling or using Search, and then we’ll click on it to open the Order Details Page. On the Orders Dashboard, we’ll locate the specific order by either scrolling or using Search, and then we’ll click on it to open the Order Details Page. On the Order Details Page, since we know it’s a payment issue, we’ll click the “Payments” tab. On the Order Details Page, since we know it’s a payment issue, we’ll click the “Payments” tab. The payment issue with this Order is that the original payment authorization has been “Voided”. We’ll need to resubmit the payment method, in this case a credit card, for “Reauthorization” before we can finish fulfilling the shipment.If there is an issue with the “Reauthorization” on this card, the shopper will need to be contacted to provide a new payment method. Alternatively, the original Order can be cancelled. The payment issue with this Order is that the original payment authorization has been “Voided”. We’ll need to resubmit the payment method, in this case a credit card, for “Reauthorization” before we can finish fulfilling the shipment. If there is an issue with the “Reauthorization” on this card, the shopper will need to be contacted to provide a new payment method. Alternatively, the original Order can be cancelled. To resubmit the original payment method, we’ll click the “Add Payment” button. There is also a dropdown if the customer wishes to use an alternate payment method, such as a check or a gift card. To resubmit the original payment method, we’ll click the “Add Payment” button. There is also a dropdown if the customer wishes to use an alternate payment method, such as a check or a gift card. For Credit Card Payment Types, we can choose to use the original card for the order, if applicable. Alternatively, we can choose any card that is saved on the customer account, or apply a “New Credit Card”. For all options, we’ll need to ensure or enter the valid credit card details, including “Card Type”, “Number”, “Expiration Date”, and “CVV”, and then click “Save”.The outstanding balance on the order is automatically calculated and set in the “Amount” field. For credit card payment types, we can choose to use the original card for the order if applicable. Alternatively, we can choose any card that is saved on the customer account or apply a new credit card. For all options will need to ensure enter the valid credit card details including card type number, expiration date and CVV and then click save. The outstanding balance on the order is automatically calculated and set in the amount field. When we’ve saved the payment information, we can view the new payment authorization under the same “Payments” tab. When we’ve saved the payment information, we can view the new payment authorization under the same “Payments” tab. Returning to the same shipment in the Fulfiller UI, we now see that the “Pending Review” and “Error Message” have been removed. We are now allowed to click “Yes” to “Accept Shipment”, and can continue fulfilling this order as normal. Returning to the same shipment in the Fulfiller UI, we now see that the “Pending Review” and “Error Message” have been removed. We are now allowed to click “Yes” to “Accept Shipment”, and can continue fulfilling this order as normal.

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Order Statuses

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Fulfillment Object States

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Viewing Shipments

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