“General Settings” allow users to configure tenant and site-wide settings for each individual tenant or sandbox available. This can include settings for things like Emails, SMS, Storefront, Analytics, Site, and Subscriptions. It’s important to note, however, that not all settings are going to exist in “General Settings”. There may be settings that are set in other menus, or may rely on enablement of a particular feature or function within the tenant. “General Settings” allow users to configure tenant and site-wide settings for each individual tenant or sandbox available. This can include settings for things like Emails, SMS, Storefront, Analytics, Site, and Subscriptions. It’s important to note, however, that not all settings are going to exist in “General Settings”. There may be settings that are set in other menus, or may rely on enablement of a particular feature or function within the tenant. In this video, I’m going to demonstrate the “Email” and “SMS” sections of the “General Settings”.Important Note - not every setting shown may be available, as some settings depend on optional feature enablement, like Subscriptions. In this video, I’m going to demonstrate the email and SMS sections of the general settings. Important note, not every setting shown may be available as some settings depend on optional feature enablement like subscriptions. To navigate to “General Settings”, in the left menu, on the “SYSTEM” tab, click “Settings”, then click “General”. To navigate to “General Settings”, in the left menu, on the “SYSTEM” tab, click “Settings”, then click “General”. This will bring us to the “General Settings” menu page. We discussed the “General” section in a separate video, and will do the same for “Storefront”, “Analytics Tools”, “Site”, and “Subscriptions”.In this video, we’ll discuss the “Email” and “SMS” sections, which are available beneath the “General” section. This will bring us to the “General Settings” menu page. We discussed the “General” section in a separate video, and will do the same for “Storefront”, “Analytics Tools”, “Site”, and “Subscriptions”. In this video, we’ll discuss the “Email” and “SMS” sections, which are available beneath the “General” section. “General Settings” are based on a Parent Catalog and Site combination, as seen here. When Sites are created, they are tied to Child Catalogs, but we can have multiple Sites using the same Catalog. “General Settings” are based on a Parent Catalog and Site combination, as seen here. When Sites are created, they are tied to Child Catalogs, but we can have multiple Sites using the same Catalog. The first section under “Email” is the “Email Configuration” section. In this section, we define the default Site Email values for “Sender email”, “Sender email alias”, “Reply-to email”, and “Bcc email”. As we’ll see shortly, these can all be overridden on individual Emails. The first section under email is the email configuration section. In this section, we Define the default site, email values for sender, email sender, email Alias reply to email, and BCC email. as we’ll see shortly, these can all be overridden on individual emails, “Sender email” is the email address that will appear when KIBO sends an email. However, KIBO can also use the “Sender email alias” as an alternate name for the “Sender email”.For example, if our sender email is [email protected], we could use an alias of “Mystic Sports Orders”. Sender, email is the email address that will appear when kibo sends an email. However, kibo can also use the sender email, Alias as an alternate name for the sender email. For example, if our sender email is orders out, yacht mail.com, we could use an alias of Mystic Sports orders. “Reply-to email” defines the email shoppers should use to reply to an automatically-generated email, if applicable. “Reply-to email” defines the email shoppers should use to reply to an automatically-generated email, if applicable. “Bcc email” sends an email to a blind carbon copy recipient anytime an automatic email is sent, if applicable. “Bcc email” sends an email to a blind carbon copy recipient anytime an automatic email is sent, if applicable. After we’ve defined our default Email addresses for this Site, we can go through and enable or disable individual Emails. Emails are listed in relevant sections, such as the “Order Emails” section shown here. The “Order confirmation” Email has been disabled. To enable it, we can click on the slider button. After we’ve defined our default Email addresses for this Site, we can go through and enable or disable individual Emails. Emails are listed in relevant sections, such as the “Order Emails” section shown here. The “Order confirmation” Email has been disabled. To enable it, we can click on the slider button. When an Email has been enabled, a “pencil icon” will become available. Clicking this allows us to override the “Sender email”, “Sender email alias”, “Reply-to email”, and “Bcc email” that we just set. We can do this for all emails at an individual Email level. When an email has been enabled, a pencil icon will become available. Clicking, this allows us to override the sender email sender, email Alias reply to email, and BCC email that we just set. We can do this for all emails at an individual, email level. For some Emails, there are “tooltips” that can be hovered over to provide more contextual information about the email. For some Emails, there are “tooltips” that can be hovered over to provide more contextual information about the email. These are the “Order” and “Returns” Emails available in the KIBO platform. More information about the individual Emails listed here can be found in KIBO’s User Documentation at Docs.KiboCommerce.com. These are the order and returns emails available in the kibo platform. More information about the individual emails listed here can be found in Cabos user documentation at docs.co commerce.com. These are the “B2B” and “Shipment” Emails available in the KIBO platform. More information about the individual Emails listed here can be found in KIBO’s User Documentation at Docs.KiboCommerce.com These are the B2B and shipment emails available in the kibo platform. More information about the individual emails listed here can be found in kebo’s user documentation at docs.co commerce.com. If applicable, these are the “Subscription” Emails available in the KIBO platform. More information about the individual Emails listed here can be found in KIBO’s User Documentation at Docs.KiboCommerce.com. If applicable, these are the subscription emails available in the kibo platform. More information about the individual emails listed here can be found in kebo’s user documentation at docs.co commerce.com. These are the “Miscellaneous” Emails available in the KIBO platform. More information about the individual Emails listed here can be found in KIBO’s User Documentation at Docs.KiboCommerce.com. These are the miscellaneous emails available in the kibo platform. More information about the individual emails listed here can be found in Cabos user documentation at docs.co commerce.com. The “SMS” section can be found by clicking the “SMS” tab next to “Email” The “SMS” section can be found by clicking the “SMS” tab next to “Email” “SMS” works very similar to “Emails”, in that we can toggle individual messages on and off and hover over “Tooltips” for more contextual information. For “SMS”, It’s unnecessary to define any “Sender” or “Reply-To” information.These are the “SMS for Store”, “SMS for Curbside”, and “SMS for Shopper” sections available in the KIBO platform. SMS works very similar to emails and that we can toggle individual messages on and off and hover over tooltips for more, contextual information. For SMS, it’s unnecessary to Define any sender or reply to information. These are the SMS for store SMS for curbside, and SMS for Shoppers sections available in the kibo platform. Lastly, there is an “SMS for Curbside and Shopper” section. Lastly, there is an “SMS for Curbside and Shopper” section. When we’ve completed all of our required updates, we’ll click the “Save” button on the top right. When we’ve completed all of our required updates, we’ll click the “Save” button on the top right.
Want to learn more?
Email Settings
Learn more about this topic