With the EDD configuration in place, we can now see what that configuration produces in practice. KIBO surfaces Estimated Delivery Dates at every stage of the shopper journey: on the Product Detail Page before the shopper adds anything to their cart, in the cart itself, and on the order record for retailers and fulfillment staff after the purchase is made.In this video, we’ll walk through all three of those views — the shopper-facing experience on the storefront, the order record in the KIBO Admin UI as a CSR would see it, and the shipment queue and detail view in the Fulfiller UI. We’ll start on the KIBO Fashion reference storefront. We’re on the Women’s category page, and we’ll select a product to see how EDD surfaces on the Product Detail Page. We’ll start on the KIBO Fashion reference storefront. We’re on the Women’s category page, and we’ll select a product to see how EDD surfaces on the Product Detail Page. This is the Product Detail Page for the “Flared Hem Dress”. This is the Product Detail Page for the “Flared Hem Dress”. When we select the “Ship to Home” option, we can see two pieces of information surfacing together: the “Estimated Delivery Date”, and a “Real-Time Inventory” count. KIBO is calculating both simultaneously, giving the shopper confidence not just in when the item will arrive, but that it’s available to ship now. This combination of EDD and real-time inventory is what enables retailers to reduce purchase hesitation at the most critical moment in the shopper journey. We’ll add the “Flared Hem Dress” to the cart by clicking “Add To Bag”. We’ll add the “Flared Hem Dress” to the cart by clicking “Add To Bag”. After adding the item, KIBO displays an “Added to Cart” confirmation modal showing the item, quantity, and subtotal. We’ll click “Continue Shopping” to return to the storefront and add a second item. After adding the item, KIBO displays an “Added to Cart” confirmation modal showing the item, quantity, and subtotal. We’ll click “Continue Shopping” to return to the storefront and add a second item. Back on the category page, we’ll select a second product to demonstrate the “Pickup in Store” EDD experience. Back on the category page, we’ll select a second product to demonstrate the “Pickup in Store” EDD experience. On the “V-Neck Dress” PDP, the “Pickup in Store” panel shows “ESTIMATED PICKUP” but prompts the shopper to choose a store before a date can be calculated. This is expected behavior — for Pickup items, EDD is calculated as the current date plus the processing time at the chosen location, so KIBO needs to know which location before it can return a date. We’ll click “Select Store” to choose one. On the “V-Neck Dress” PDP, the “Pickup in Store” panel shows “ESTIMATED PICKUP” but prompts the shopper to choose a store before a date can be calculated. This is expected behavior — for Pickup items, EDD is calculated as the current date plus the processing time at the chosen location, so KIBO needs to know which location before it can return a date. We’ll click “Select Store” to choose one. The “Select Store” modal allows the shopper to search by zip code or use their current location.We’ve returned one result within “100” miles: the “Naples Retail Store”, and it’s showing that “24” units are currently available. We’ll select that store. The “Select Store” modal allows the shopper to search by zip code or use their current location. We’ve returned one result within “100” miles: the “Naples Retail Store”, and it’s showing that “24” units are currently available. We’ll select that store. With the store selected, we’ll click “Set Store” to confirm the pickup location and trigger the EDD calculation. With the store selected, we’ll click “Set Store” to confirm the pickup location and trigger the EDD calculation. Now that we’ve chosen a store, the “Pickup in Store” panel is showing an “Estimated Pickup” date of Tuesday, June 16, 2026 — two days earlier than the Ship to Home date, which reflects the difference between Pickup processing time at the store versus the Ship to Home processing time plus carrier transit time. Both EDDs and real-time inventory counts are displayed simultaneously, giving the shopper everything they need to make a fulfillment decision right on the PDP. Now that we’ve chosen a store, the “Pickup in Store” panel is showing an “Estimated Pickup” date of Tuesday, June 16, 2026 — two days earlier than the Ship to Home date, which reflects the difference between Pickup processing time at the store versus the Ship to Home processing time plus carrier transit time. Both EDDs and real-time inventory counts are displayed simultaneously, giving the shopper everything they need to make a fulfillment decision right on the PDP. We’ll add the “V-Neck Dress” to the cart as a “Pickup in Store” item by clicking “Add To Bag”. We’ll add the “V-Neck Dress” to the cart as a “Pickup in Store” item by clicking “Add To Bag”. This time we’ll click “Go to Cart” to navigate directly to the cart page and see how EDD displays across both items. This time we’ll click “Go to Cart” to navigate directly to the cart page and see how EDD displays across both items. The cart page shows both items with their respective EDDs — each calculated independently based on the fulfillment type and location for that item. This is EDD at the cart level: giving the shopper a complete delivery picture across a mixed-fulfillment order before they commit to checkout.We can continue through the checkout process and place this order. The cart page shows both items with their respective EDDs — each calculated independently based on the fulfillment type and location for that item. This is EDD at the cart level: giving the shopper a complete delivery picture across a mixed-fulfillment order before they commit to checkout. We can continue through the checkout process and place this order. Now we’ll shift perspective from the shopper to the retailer. We’re looking at the KIBO Admin UI — this is where a Customer Service Representative, or CSR, would go to look up an order, review its details, and see EDD information on the associated shipments. A CSR can use this view to answer shopper inquiries about delivery timing without leaving the admin platform. To navigate to the Call Center dashboard, in the left menu, on the “MAIN” tab, click “Call Center”. To navigate to the Call Center dashboard, in the left menu, on the “MAIN” tab, click “Call Center”. CSRs can use the Call Center UI to access customer accounts, orders, and returns on a single page to streamline the resolution process and optimize customer interactions.We discussed the Call Center in a previous video. CSRs can use the Call Center UI to access customer accounts, orders, and returns on a single page to streamline the resolution process and optimize customer interactions. We discussed the Call Center in a previous video. In this example, we’ll search for the Order we just placed on the Fashion reference storefront, Order “204”. Once located, we’ll click on it to access it directly through the Call Center UI. In this example, we’ll search for the Order we just placed on the Fashion reference storefront, Order “204”. Once located, we’ll click on it to access it directly through the Call Center UI. This is the order detail page for Order “204”. To see EDD on the shipments, we’ll click the “Shipments” tab. This is the order detail page for Order “204”. To see EDD on the shipments, we’ll click the “Shipments” tab. On the “Shipments” tab, each shipment record displays the “Estimated Delivery Date” directly in the shipment row. This is what a CSR sees when a shopper calls in to ask when their order will arrive.Note the “pencil” icon next to the date; that edit capability allows a retailer to manually update the EDD on a shipment if needed. On the “Shipments” tab, each shipment record displays the “Estimated Delivery Date” directly in the shipment row. This is what a CSR sees when a shopper calls in to ask when their order will arrive. Note the “pencil” icon next to the date; that edit capability allows a retailer to manually update the EDD on a shipment if needed. Clicking the “pencil” icon opens the “Edit Estimated Delivery Date” modal, which presents a calendar picker for selecting a new date. This allows retailers to manually override the system-calculated EDD on a per-shipment basis — useful in cases where a carrier provides an updated delivery commitment or a customer service exception needs to be made. Clicking the “pencil” icon opens the “Edit Estimated Delivery Date” modal, which presents a calendar picker for selecting a new date. This allows retailers to manually override the system-calculated EDD on a per-shipment basis — useful in cases where a carrier provides an updated delivery commitment or a customer service exception needs to be made. Now we’ll move to the Fulfiller UI — the view used by warehouse staff and store associates who are physically picking, packing, and shipping orders.In the left menu, on the “MAIN” tab, click “Fulfiller”. Now we’ll move to the Fulfiller UI — the view used by warehouse staff and store associates who are physically picking, packing, and shipping orders. In the left menu, on the “MAIN” tab, click “Fulfiller”. This is the Fulfiller dashboard. The map view shows all active fulfillment locations on the tenant, giving fulfillment managers a geographic overview of where shipments are being processed.We discussed Fulfiller in detail in previous videos. This is the Fulfiller dashboard. The map view shows all active fulfillment locations on the tenant, giving fulfillment managers a geographic overview of where shipments are being processed. We discussed Fulfiller in detail in previous videos. Below the map, the dashboard organizes pending work by fulfillment type. Each panel shows the count at each workflow step, so at a glance fulfillment staff can see the status of each shipment as it moves through the platform. Below the map, the dashboard organizes pending work by fulfillment type. Each panel shows the count at each workflow step, so at a glance fulfillment staff can see the status of each shipment as it moves through the platform. We’ll click “ACCEPT SHIPMENT” under the “Ship to Home” column to open the shipment queue for that step. We’ll click “ACCEPT SHIPMENT” under the “Ship to Home” column to open the shipment queue for that step. The Ship to Home shipment queue shows “Estimated Delivery Date” as a dedicated column in the shipment grid — visible to every fulfillment associate without having to open individual shipment records. This column is sortable, allowing fulfillment managers to prioritize work by delivery urgency — shipments with the nearest EDDs can be surfaced and processed first to protect promised delivery dates. The Ship to Home shipment queue shows “Estimated Delivery Date” as a dedicated column in the shipment grid — visible to every fulfillment associate without having to open individual shipment records. This column is sortable, allowing fulfillment managers to prioritize work by delivery urgency — shipments with the nearest EDDs can be surfaced and processed first to protect promised delivery dates. We’ll click shipment number “199” to open the individual fulfillment workflow page, and see how EDD appears within the shipment detail. We’ll click shipment number “199” to open the individual fulfillment workflow page, and see how EDD appears within the shipment detail. Inside the Shipment detail, the Estimated Delivery Date is displayed prominently in the shipment header, alongside the shipment number, assigned location, and order number. This means the date promised to the shopper on the storefront is visible to the fulfillment associate at every step of the pick-and-pack workflow, keeping the entire operation aligned around the same delivery commitment.With EDD surfacing at the Product Detail Page, the cart, the Call Center order record, and throughout the Fulfiller workflow, we’ve completed the full visibility picture. Retailers using KIBO EDD can give shoppers a confident delivery promise at the point of discovery, and carry that same date through every internal system — from the CSR answering a customer call to the associate pulling items from the shelf.