“Return Rules” allow users to configure custom return policies that take into account whether a product is “Returnable”, the “Maximum Quantity” that can be returned, and the “Return Window” within which an item can be returned. This can help reduce errors during the return process. “Return Rules” allow users to configure custom return policies that take into account whether a product is “Returnable”, the “Maximum Quantity” that can be returned, and the “Return Window” within which an item can be returned. This can help reduce errors during the return process. To navigate to the Return Rules menu, in the left menu, on the “MAIN” tab, click “Orders”, then click “Return Rules”. To navigate to the Return Rules menu, in the left menu, on the “MAIN” tab, click “Orders”, then click “Return Rules”. This is the Return Rules menu. This is the Return Rules menu. All previously configured and saved Return Rules will be listed here, depending on the “Site” chosen on the top left dropdown. All previously configured and saved Return Rules will be listed here, depending on the “Site” chosen on the top left dropdown. Edit the “Rank” of a rule or click and drag it to reorder them. When the rules are run, they will always be applied in order of the highest to lowest Rank, with “1” being the highest Rank.Ranks are unique per rule across all Sites in the Parent Catalog. This means that if a rule is Ranked “#1” and only assigned to one Site, then all other Sites will not display a rule in the “#1” Rank position. If that rule is assigned to multiple Sites, it will be Ranked “#1” on each assigned Site and the Sites it is not assigned to will not display a rule in the “#1” position. If a rule needs to have a different Rank on two different Sites, then it should be created twice and a different unique Rank should be assigned to each. Edit the rank of a rule or click and drag it to reorder them. When the rules are run, they will always be applied in order of the highest to lowest rank with one being the highest in rank. Ranks are unique per rule across all sites in the parent catalog. This means that if a rule is ranked number one and only assigned to one site, then all other sites will not display a rule in the number one ranked position. If that rule is assigned to multiple sites, it will be ranked number one on each assigned site. And the sights, it is not assigned to will not display. A rule in the number one position. If a rule needs to have a different rank on two different sites, then it should be created twice and a different unique rank should be assigned to each. Check multiple rules and then use the “Actions” menu in the top right to “Delete”, “Enable”, or “Disable” them. Check multiple rules and then use the “Actions” menu in the top right to “Delete”, “Enable”, or “Disable” them. Toggle the “Status” icon on a specific rule to “Activate” or “Deactivate” it. Toggle the “Status” icon on a specific rule to “Activate” or “Deactivate” it. Click the “Ellipses” to expand the Actions menu on a specific rule to “Edit” or “Delete” it. Click the “Ellipses” to expand the Actions menu on a specific rule to “Edit” or “Delete” it. Click the “Test Rule” button on the right to open a sidebar and enter a Product with a Customer or Customer Segment. The system will evaluate which Rule affects that case and display it with its “Returnable Status” and any “Maximum Return Quantity” or “Return Window”, as well as a link to view or update the rule configurations. Click the “Test Rule” button on the right to open a sidebar and enter a Product with a Customer or Customer Segment. The system will evaluate which Rule affects that case and display it with its “Returnable Status” and any “Maximum Return Quantity” or “Return Window”, as well as a link to view or update the rule configurations. To create a new Return Rule, click the “Create Return Rule” dropdown on the top right. Then, select the Site the Return Rule is being created for. To create a new Return Rule, click the “Create Return Rule” dropdown on the top right. Then, select the Site the Return Rule is being created for. This is the Return Rule Configuration page. Required fields are noted with a green “star”. We will discuss all sections. This is the Return Rule Configuration page. Required fields are noted with a green “star”. We will discuss all sections. First, we’ll need to enter an optional “Code”, Return Rule “Name”, and optional “Description”.If any Return Rule “Code” is not supplied by the user, the system will auto-populate it. First, we’ll need to enter an optional “Code”, Return Rule “Name”, and optional “Description”. If any Return Rule “Code” is not supplied by the user, the system will auto-populate it. Next, we’ll need to Select an existing or Create a New Product Rule.Return Rules are based on expressions called “Product” and “Customer Rules”, at least one of which is required to create a Return Rule. These are made up of a set of conditions that can be used with logical operators like “or” or “and”, such as in a product rule of “Color equals Blue AND Brand equals Adidas” that would restrict the Return Rule to products that fit those conditions.“Product Rules” can be based on product type, code, variant, static category, attribute, and some other first class fields. For example, a product-based return rule could consider:Whether a specific product can be returned;Whether products in a specific static category can be returned;Whether a product with a certain attribute can be returned;Whether a product with a certain product type can be returned;Or the return window, or number of days after it was delivered to the shopper in which it is eligible for return. Next, we’ll need to Select an existing or Create a New Product Rule. Return Rules are based on expressions called “Product” and “Customer Rules”, at least one of which is required to create a Return Rule. These are made up of a set of conditions that can be used with logical operators like “or” or “and”, such as in a product rule of “Color equals Blue AND Brand equals Adidas” that would restrict the Return Rule to products that fit those conditions. “Product Rules” can be based on product type, code, variant, static category, attribute, and some other first class fields. For example, a product-based return rule could consider: Whether a specific product can be returned; Whether products in a specific static category can be returned; Whether a product with a certain attribute can be returned; Whether a product with a certain product type can be returned; Or the return window, or number of days after it was delivered to the shopper in which it is eligible for return. Creating or Editing a rule will open an expression editor that we can view in “Query”, “JSON”, or “Text” format.Here, we’ll give the new Product Rule an optional “Code”, “Name”, and optional “Description”. Then we can define one or more “Conditions” by entering a product “Property”, logical “Operator”, and “Value” to compare the Property against, grouping them as needed. Creating or Editing a rule will open an expression editor that we can view in “Query”, “JSON”, or “Text” format. Here, we’ll give the new Product Rule an optional “Code”, “Name”, and optional “Description”. Then we can define one or more “Conditions” by entering a product “Property”, logical “Operator”, and “Value” to compare the Property against, grouping them as needed. When we have defined one or more Conditions, we can click “Preview” on the right to view a list of records that would be impacted by the expression. Then we’ll click “Save” on the bottom right. When we have defined one or more Conditions, we can click “Preview” on the right to view a list of records that would be impacted by the expression. Then we’ll click “Save” on the bottom right. “Customer Rules” can be based on either a customer account or customer segment. If neither is provided, the rule will apply to all customers and customer segments. For example, a customer-based Return Rule could consider:Whether a specific customer can return an item of that product, product type, static category, or attribute;Or whether customers in a customer segment can return an item of that product, product type, static category, or attribute. Customer rules can be based on either a customer account or customer segments. If neither is provided, the rule will apply to all customers and customer segments. For example, a customer-based return, rule could consider Whether a specific customer can return an item of that product product type static category or a tribute. Or whether customers in a customer segments can return an item of that product product type static, category, or attribute. Again, Creating or Editing a rule will open an expression editor that we can view in “Query”, “JSON”, or “Text” format.Here, we’ll give the new Customer Rule an optional “Code”, “Name”, and optional “Description”. Then we can define one or more “Conditions” by entering a customer “Property”, logical “Operator”, and “Value” to compare the Property against, grouping them as needed.Important Note: Product and Customer Rules cannot be shared across any other “Rule” features, such as “Purchase Limit Rules”. This means that only those that were created as part of “Return Rules” will be available here. Again, Creating or Editing a rule will open an expression editor that we can view in “Query”, “JSON”, or “Text” format. Here, we’ll give the new Customer Rule an optional “Code”, “Name”, and optional “Description”. Then we can define one or more “Conditions” by entering a customer “Property”, logical “Operator”, and “Value” to compare the Property against, grouping them as needed. Important Note: Product and Customer Rules cannot be shared across any other “Rule” features, such as “Purchase Limit Rules”. This means that only those that were created as part of “Return Rules” will be available here. Lastly, we’ll check “Item is returnable” if applicable to validate that the item is returnable.We’ll enter the “Max Returnable Quantity” we want to allow per this Return Rule.Then, we’ll enter a “Return Window” as an integer to represent the number of “Days” after an item completes fulfillment in which returns are accepted. KIBO advises including a buffer period to account for the time taken to deliver an item. For instance, if delivery generally takes 5 days after shipment fulfillment and we want to provide the shopper with a “30-day” return window, we should enter a window of “35 days”. Lastly, we’ll check “Item is returnable” if applicable to validate that the item is returnable. We’ll enter the “Max Returnable Quantity” we want to allow per this Return Rule. Then, we’ll enter a “Return Window” as an integer to represent the number of “Days” after an item completes fulfillment in which returns are accepted. KIBO advises including a buffer period to account for the time taken to deliver an item. For instance, if delivery generally takes 5 days after shipment fulfillment and we want to provide the shopper with a “30-day” return window, we should enter a window of “35 days”. When we have configured all desired fields for the new Return Rule, we’ll click “Save” on the top right. This will add the new Return Rule to it’s respective Site. When we have configured all desired fields for the new Return Rule, we’ll click “Save” on the top right. This will add the new Return Rule to it’s respective Site.