In the previous video, we walked through how a vendor uploads inventory to the Vendor Portal using the CSV template — mapping SKUs to locations and adding quantities — and confirmed that inventory is reflected on the operator side in the KIBO Admin UI. With a location configured, inventory uploaded, and the vendor’s account active, all the pieces are now in place for KIBO’s Order Routing engine to begin sending dropship orders to the vendor.In this video, we’ll see what happens when a customer places an order: how KIBO routes it to the vendor’s location, what it looks like on the operator side, and how the order appears in the Vendor Portal. We’ll walk through every section of the vendor-facing Order Details page so the vendor knows exactly what information is available before they begin fulfillment. In the previous video, we walked through how a vendor uploads inventory to the Vendor Portal using the CSV template — mapping SKUs to locations and adding quantities — and confirmed that inventory is reflected on the operator side in the KIBO Admin UI. With a location configured, inventory uploaded, and the vendor’s account active, all the pieces are now in place for KIBO’s Order Routing engine to begin sending dropship orders to the vendor. In this video, we’ll see what happens when a customer places an order: how KIBO routes it to the vendor’s location, what it looks like on the operator side, and how the order appears in the Vendor Portal. We’ll walk through every section of the vendor-facing Order Details page so the vendor knows exactly what information is available before they begin fulfillment. fulfillment. We’re back in the Vendor Portal, logged in as Jordan Romero at Mystic Sports. With inventory in place, we’re ready to see what happens when an order arrives. We’re back in the Vendor Portal, logged in as Jordan Romero at Mystic Sports. With inventory in place, we’re ready to see what happens when an order arrives. We’ll click “Orders” in the left menu navigation. This is the module where all incoming dropship orders appear and where the vendor runs them through the fulfillment workflow. We’ll click “Orders” in the left menu navigation. This is the module where all incoming dropship orders appear and where the vendor runs them through the fulfillment workflow. This is the “Orders” screen in the Vendor Portal. At the top, four summary tiles show counts for orders, all currently at zero. This is the “Orders” screen in the Vendor Portal. At the top, four summary tiles show counts for orders, all currently at zero. The four tiles — “Total Orders”, “New”, “In Progress”, and “Completed” — give the vendor a quick snapshot of their order queue at any point in time.“New” represents orders that have arrived but haven’t been acted on yet.“In Progress” covers orders currently moving through the fulfillment workflow.“Completed” shows orders that have been fully fulfilled and invoiced.Each tile is also a filter; clicking any one of them will narrow the order list below to just that status group. The four tiles — “Total Orders”, “New”, “In Progress”, and “Completed” — give the vendor a quick snapshot of their order queue at any point in time. “New” represents orders that have arrived but haven’t been acted on yet. “In Progress” covers orders currently moving through the fulfillment workflow. “Completed” shows orders that have been fully fulfilled and invoiced. Each tile is also a filter; clicking any one of them will narrow the order list below to just that status group. We’ll now switch over to the KIBO Operator view. A customer has placed an order on the storefront, so we’ll see how KIBO processes it and routes the resulting shipment to the Mystic Sports vendor location. The groundwork for this routing was laid in earlier videos — the “Dropship” Location Group with the “Dropship” BPM assigned, the vendor’s active “Location” added to that location group, and the “Item Mapping” connecting the operator’s “Catalog UPC” to the “Vendor’s SKU”. All of that configuration comes together here. We’ll now switch over to the KIBO Operator view. A customer has placed an order on the storefront, so we’ll see how KIBO processes it and routes the resulting shipment to the Mystic Sports vendor location. The groundwork for this routing was laid in earlier videos — the “Dropship” Location Group with the “Dropship” BPM assigned, the vendor’s active “Location” added to that location group, and the “Item Mapping” connecting the operator’s “Catalog UPC” to the “Vendor’s SKU”. All of that configuration comes together here. In the left menu, on the “MAIN” tab, we’ll click “Orders”, then click the “Orders” submenu. In the left menu, on the “MAIN” tab, we’ll click “Orders”, then click the “Orders” submenu. This takes us to the operator-side Orders dashboard, which lists all orders across the platform. At the top, we see Order #118, in an “Accepted” status. This is the new order that was just placed on the storefront. Let’s open it and see how KIBO has handled routing. This takes us to the operator-side Orders dashboard, which lists all orders across the platform. At the top, we see Order #118, in an “Accepted” status. This is the new order that was just placed on the storefront. Let’s open it and see how KIBO has handled routing. This is the Order Details page for Order 118. We’ll click the “Shipments” tab to see how KIBO has routed this order. This is the Order Details page for Order 118. We’ll click the “Shipments” tab to see how KIBO has routed this order. On the “Shipments” tab, we can see that KIBO has automatically created Shipment 81 for this order. The shipment type is “Ship to Home”, the status is “READY”, and the “Fulfillment Step” reads “Order Acknowledgement”. This is Step 1 of the two-step Dropship Fulfillment workflow. The “Shipped From” section confirms the shipment has been assigned to “Mystic Sports Warehouse” — the vendor location we created and added to the “Dropship” Location Group in an earlier video. This is the routing engine doing exactly what it was configured to do: recognizing the ordered SKU, finding available inventory at Mystic Sports Warehouse, and creating a dropship shipment through the correct BPM.Important Note: The “Shipment” number shown here — 81 — is the same number that will appear in the Vendor Portal as the vendor’s “Order Number”, creating a shared reference point visible from both sides. On the “Shipments” tab, we can see that KIBO has automatically created Shipment 81 for this order. The shipment type is “Ship to Home”, the status is “READY”, and the “Fulfillment Step” reads “Order Acknowledgement”. This is Step 1 of the two-step Dropship Fulfillment workflow. The “Shipped From” section confirms the shipment has been assigned to “Mystic Sports Warehouse” — the vendor location we created and added to the “Dropship” Location Group in an earlier video. This is the routing engine doing exactly what it was configured to do: recognizing the ordered SKU, finding available inventory at Mystic Sports Warehouse, and creating a dropship shipment through the correct BPM. Important Note: The “Shipment” number shown here — 81 — is the same number that will appear in the Vendor Portal as the vendor’s “Order Number”, creating a shared reference point visible from both sides. We’ll now switch back to the Vendor Portal. The “Orders” screen for Mystic Sports now shows “Total Orders” and “New” has a value of “1”. The order list displays one entry: Order Number 81. The Order is currently at the Fulfillment “Workflow Stage” of “Order Acknowledgement”, and the “SLA Status” is currently “On Time”. SLA Status is set by the Operator in the KIBO Admin UI, in either the “Location Group” Config Settings, or at the individual Location-level. Under “Actions”, we can click the “View” icon to see the Order details page, or click the “Box” icon to begin Fulfillment. We’ll discuss Order Fulfillment in a subsequent video.The order has arrived in the Vendor Portal automatically — no manual action was needed on the vendor’s side to receive it. We’ll click the “View” icon on the order to review its details before beginning fulfillment. We’ll now switch back to the Vendor Portal. The “Orders” screen for Mystic Sports now shows “Total Orders” and “New” has a value of “1”. The order list displays one entry: Order Number 81. The Order is currently at the Fulfillment “Workflow Stage” of “Order Acknowledgement”, and the “SLA Status” is currently “On Time”. SLA Status is set by the Operator in the KIBO Admin UI, in either the “Location Group” Config Settings, or at the individual Location-level. Under “Actions”, we can click the “View” icon to see the Order details page, or click the “Box” icon to begin Fulfillment. We’ll discuss Order Fulfillment in a subsequent video. The order has arrived in the Vendor Portal automatically — no manual action was needed on the vendor’s side to receive it. We’ll click the “View” icon on the order to review its details before beginning fulfillment. This is the vendor-facing Order Details page for Order 81. We’ll discuss each section. This is the vendor-facing Order Details page for Order 81. We’ll discuss each section. Three action buttons appear in the upper right: “Cancel Order”, “Download Invoice”, which is currently disabled, and “Start Fulfillment” in orange.The “Order Summary” block on the left shows the Order “Status”, the “PO Number” — which matches the Order Number and the Shipment Number we saw in the KIBO Admin UI — and the “Shipping Method”.The “Customer” block shows the customers contact details and shipping address.The “Vendor” block confirms this order is assigned to Mystic Sports. Three action buttons appear in the upper right: “Cancel Order”, “Download Invoice”, which is currently disabled, and “Start Fulfillment” in orange. The “Order Summary” block on the left shows the Order “Status”, the “PO Number” — which matches the Order Number and the Shipment Number we saw in the KIBO Admin UI — and the “Shipping Method”. The “Customer” block shows the customers contact details and shipping address. The “Vendor” block confirms this order is assigned to Mystic Sports. Below the summary are four tabs: “Order Items”, “Shipping”, “Activity”, and “Invoice.” We’ll walk through each one.“Order Items” is the default view and shows the line items the vendor needs to fulfill. We can see one product, with a price of “35.00",aquantityof"1",andalineitemtotalof"35.00”. The “Total” at the bottom matches.Important Note: the price shown here is the contracted price set by the operator in the Item Mapping, not the storefront selling price the customer paid. This is the cost the operator will pay the vendor, and it’s what will appear on the invoice once the order is fulfilled. Below the summary are four tabs: “Order Items”, “Shipping”, “Activity”, and “Invoice.” We’ll walk through each one. “Order Items” is the default view and shows the line items the vendor needs to fulfill. We can see one product, with a price of “35.00",aquantityof"1",andalineitemtotalof"35.00”. The “Total” at the bottom matches. Important Note: the price shown here is the contracted price set by the operator in the Item Mapping, not the storefront selling price the customer paid. This is the cost the operator will pay the vendor, and it’s what will appear on the invoice once the order is fulfilled. Clicking the “Shipping” tab displays the shipment “Tracking Information”. This tab will populate once the vendor enters tracking numbers during “Step 2” of the Fulfillment workflow. At that point, carrier information, the tracking number, and a “Track Package” link will appear here for each packing slip. Clicking the “Shipping” tab displays the shipment “Tracking Information”. This tab will populate once the vendor enters tracking numbers during “Step 2” of the Fulfillment workflow. At that point, carrier information, the tracking number, and a “Track Package” link will appear here for each packing slip. The “Activity” tab shows the “Order Activity” log for this order. At this stage, before fulfillment has begun, the log shows the system-level events that occurred when the order was routed.This log is immutable and grows with every workflow transition, providing a complete audit trail from the moment the order arrived through to completion. The “Activity” tab shows the “Order Activity” log for this order. At this stage, before fulfillment has begun, the log shows the system-level events that occurred when the order was routed. This log is immutable and grows with every workflow transition, providing a complete audit trail from the moment the order arrived through to completion. Finally, the “Invoice” tab will display a generated invoice once the order is completed and fulfilled. The “Download Invoice” button in the page header is grayed out at this stage for the same reason. With all four tabs reviewed, the vendor has a complete picture of this order and is ready to begin fulfillment. We’ll cover the full two-step fulfillment workflow — Order Acknowledgement through invoice generation — in the next video. Finally, the “Invoice” tab will display a generated invoice once the order is completed and fulfilled. The “Download Invoice” button in the page header is grayed out at this stage for the same reason. With all four tabs reviewed, the vendor has a complete picture of this order and is ready to begin fulfillment. We’ll cover the full two-step fulfillment workflow — Order Acknowledgement through invoice generation — in the next video.
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