“SLAs” are “Service Level Agreements” that define and measure promised fulfillment time to customers. Any SLAs that we create will be displayed on the Fulfiller UI dashboard, where we can track the statuses for specific Locations, letting us know how long it takes shipments to move through fulfillment steps and whether Locations are meeting or exceeding the time.SLAs are available for all shipment types, as they can be defined based on any of the steps within a fulfillment method. For example, if we promise that a Pickup order will be available within 2 hours, then we can set up an SLA that limits the time from shipment creation to Customer Pickup. “SLAs” are “Service Level Agreements” that define and measure promised fulfillment time to customers. Any SLAs that we create will be displayed on the Fulfiller UI dashboard, where we can track the statuses for specific Locations, letting us know how long it takes shipments to move through fulfillment steps and whether Locations are meeting or exceeding the time. SLAs are available for all shipment types, as they can be defined based on any of the steps within a fulfillment method. For example, if we promise that a Pickup order will be available within 2 hours, then we can set up an SLA that limits the time from shipment creation to Customer Pickup. After SLAs have been created, we can assign them at either the “Location Group” or individual “Location” level. First, we’ll discuss assigning SLAs to Location Groups. To navigate to Location Groups, in the left menu, on the “MAIN” tab, click “Orders”, then click “Location Groups”. After SLAs have been created, we can assign them at either the “Location Group” or individual “Location” level. First, we’ll discuss assigning SLAs to Location Groups. To navigate to Location Groups, in the left menu, on the “MAIN” tab, click “Orders”, then click “Location Groups”. This is the Location Groups Dashboard page. All configured Location Groups will be listed here. We discussed configuring and managing Location Groups in a separate video. This is the Location Groups Dashboard page. All configured Location Groups will be listed here. We discussed configuring and managing Location Groups in a separate video. Clicking on a Location Group on the Dashboard page will open its Location Groups detail page. Clicking on a Location Group on the Dashboard page will open its Location Groups detail page. On this page, we’ll click the “Config Settings” tab at the top. On this page, we’ll click the “Config Settings” tab at the top. On the Config Settings page, we’ll scroll down to the “Fulfillment SLAs” section. We can filter by “Fulfillment Type” to find specific SLAs more easily. Here, we’ll use the “checkboxes” to assign one or more SLAs to this Location Group On the Config Settings page, we’ll scroll down to the “Fulfillment SLAs” section. We can filter by “Fulfillment Type” to find specific SLAs more easily. Here, we’ll use the “checkboxes” to assign one or more SLAs to this Location Group We can view SLA “Threshold Definitions” and shipment tracking rules by expanding the arrow on the left.Whether a shipment is compliant with SLAs or not is determined by three Thresholds: “Compliant”, “At Risk”, and “Non-Compliant”. These Thresholds are defined with percentages of a maximum allowed time. The “Compliant” Threshold will always start at “0”, while the “At Risk” and “Non-Compliant” values are set to “80” and “100”, respectively, by default. This means that:Any shipments below “80%” of the allowed time are “Compliant”;Shipments with a time greater than or equal to “80%” but below “100%” are “At Risk”;Shipments with a time greater than or equal to “100%” are “Non-Compliant”. We can view SLA, threshold, definitions and shipment tracking Rules by expanding the arrow on the left. Whether a shipment is compliant with slas or not is determined by three thresholds compliant at risk and non-compliant. These thresholds are defined with percentages of a maximum allowed time. The compliant threshold will always start at zero while the at-risk and non-compliant values are set to 80 and 100 respectively, by default. This means that any shipments below 80% of the allowed time are compliant. Shipments with a Time greater than or equal to 80%, but below 100% are at risk. Shipments with a Time greater than or equal to 100 are non-compliant. Lastly, we can use the “up” and “down” arrows to adjust the “Target SLA Percentage” for each assigned SLA, which adjusts the “Target Time” based on the “Time” allowed for the respective SLA. Lastly, we can use the “up” and “down” arrows to adjust the “Target SLA Percentage” for each assigned SLA, which adjusts the “Target Time” based on the “Time” allowed for the respective SLA. When we have configured the SLAs as needed for the Location Group, we’ll scroll back up and click “Save” on the top right of the Config Settings page. When we have configured the SLAs as needed for the Location Group, we’ll scroll back up and click “Save” on the top right of the Config Settings page. Next, we’ll discuss assigning SLAs to individual Locations. To navigate to Locations, in the left menu, on the “MAIN” tab, click “Orders”, then click “Locations”. Next, we’ll discuss assigning SLAs to individual Locations. To navigate to Locations, in the left menu, on the “MAIN” tab, click “Orders”, then click “Locations”. This is the Locations Dashboard page. All configured Locations will be listed here. We discussed configuring and managing Locations in a separate video. This is the Locations Dashboard page. All configured Locations will be listed here. We discussed configuring and managing Locations in a separate video. Clicking on a Location on the Dashboard page will open its Locations detail page. Clicking on a Location on the Dashboard page will open its Locations detail page. We can either click the “SLA” nav link at the top of the page, or scroll all the way to the bottom of the Locations detail page to find the “SLA” section.Similar to “Location Groups”, we can configure the SLA’s for an individual “Location” by:Filtering by “Fulfillment Type” to find specific SLAs more easily;Using the “checkboxes” to assign one or more SLAs to this Location;Viewing their “Threshold Definitions” and shipment tracking rules by expanding the arrow on the left;And lastly, using the “up” and “down” arrows to adjust the “Target SLA Percentage” for each assigned SLA. We can either click the “SLA” nav link at the top of the page, or scroll all the way to the bottom of the Locations detail page to find the “SLA” section. Similar to “Location Groups”, we can configure the SLA’s for an individual “Location” by: Filtering by “Fulfillment Type” to find specific SLAs more easily; Using the “checkboxes” to assign one or more SLAs to this Location; Viewing their “Threshold Definitions” and shipment tracking rules by expanding the arrow on the left; And lastly, using the “up” and “down” arrows to adjust the “Target SLA Percentage” for each assigned SLA. When we have configured the SLAs as needed for the Location, we’ll click “Save” on the top right of the Location detail page. When we have configured the SLAs as needed for the Location, we’ll click “Save” on the top right of the Location detail page. Next, we’ll discuss how SLAs appear in the Fulfiller UI for the Locations they have been enabled on. To navigate to Fulfiller, in the left menu, on the “MAIN” tab, click “Fulfiller”. Next, we’ll discuss how SLAs appear in the Fulfiller UI for the Locations they have been enabled on. To navigate to Fulfiller, in the left menu, on the “MAIN” tab, click “Fulfiller”. The Fulfiller UI dashboard displays a real-time “Map View” of fulfillment locations and their SLA statuses. At the top of the page, we can filter this map by specific “Locations”, look back “Period”, “Shipment Type”, and specific “SLA”.Locations appear as markers on the map, and “groupings” of Locations appear as “numbers”. The Fulfiller UI dashboard displays a real-time “Map View” of fulfillment locations and their SLA statuses. At the top of the page, we can filter this map by specific “Locations”, look back “Period”, “Shipment Type”, and specific “SLA”. Locations appear as markers on the map, and “groupings” of Locations appear as “numbers”. Clicking on one of the “grouping numbers” will zoom in on that area of the map to show the individual Locations. Clicking on one of the “grouping numbers” will zoom in on that area of the map to show the individual Locations. Clicking on a location displays a “pop-up” of the address and shipment count, with a graph visualizing the percentage of shipments in each Threshold.Thresholds are color-coded as green for “Compliant, yellow for “At Risk”, or red for “Non Compliant”. Clicking on a location displays. A pop-up of the address and shipment count with a graph, visualizing the percentage of shipments in each threshold. Thresholds are color-coded as green for compliant yellow for at-risk or red for non-compliant. A shipment’s current SLA Threshold will also be indicated with an icon in the shipment “List View”, which we can also filter by specific “SLA” and/or “Threshold”. A shipment’s current SLA Threshold will also be indicated with an icon in the shipment “List View”, which we can also filter by specific “SLA” and/or “Threshold”.