“SLAs” are “Service Level Agreements” that define and measure promised fulfillment time to customers. Any SLAs that we create will be displayed on the Fulfiller UI dashboard, where we can track the statuses for specific Locations, letting us know how long it takes shipments to move through fulfillment steps and whether Locations are meeting or exceeding the time.SLAs are available for all shipment types, as they can be defined based on any of the steps within a fulfillment method. For example, if we promise that a Pickup order will be available within 2 hours, then we can set up an SLA that limits the time from shipment creation to Customer Pickup. “SLAs” are “Service Level Agreements” that define and measure promised fulfillment time to customers. Any SLAs that we create will be displayed on the Fulfiller UI dashboard, where we can track the statuses for specific Locations, letting us know how long it takes shipments to move through fulfillment steps and whether Locations are meeting or exceeding the time. SLAs are available for all shipment types, as they can be defined based on any of the steps within a fulfillment method. For example, if we promise that a Pickup order will be available within 2 hours, then we can set up an SLA that limits the time from shipment creation to Customer Pickup. To navigate to the SLA Definitions menu, in the left menu, on the “SYSTEM” tab, click “SLAs”. To navigate to the SLA Definitions menu, in the left menu, on the “SYSTEM” tab, click “SLAs”. This is the SLA Definitions menu. All previously configured SLAs will be listed here, along with their “Fulfillment Type” and current “Status” within the tenant. Users can also use the Search and Advanced Filtering bar at the top of the page to find specific SLAs. This is the SLA Definitions menu. All previously configured SLAs will be listed here, along with their “Fulfillment Type” and current “Status” within the tenant. Users can also use the Search and Advanced Filtering bar at the top of the page to find specific SLAs. To create a new Fulfillment SLA, click the “Create New SLA” dropdown on the top right. Then, click “Fulfillment SLA”. To create a new Fulfillment SLA, click the “Create New SLA” dropdown on the top right. Then, click “Fulfillment SLA”. This is the SLA Definitions configuration page. All required fields are noted with a “star”. We will discuss all sections. This is the SLA Definitions configuration page. All required fields are noted with a “star”. We will discuss all sections. First, we’ll enter a “Name”, optional “Code”, and optional “Description”. If we don’t enter the “Code”, the system will create one for us.“SLA Type” was selected when we “created” the new SLA, and cannot be edited. First, we’ll enter a “Name”, optional “Code”, and optional “Description”. If we don’t enter the “Code”, the system will create one for us. “SLA Type” was selected when we “created” the new SLA, and cannot be edited. As noted here, the SLA “Thresholds” will be created and can be viewed after the SLA Definition has been saved. As noted here, the SLA “Thresholds” will be created and can be viewed after the SLA Definition has been saved. “Fulfillment Type” determines the specific fulfillment channels where the SLA will apply, such as “Pickup”, “Ship to Home”, “Transfer”, “Delivery”, “Curbside”, “Curbside Pickup”, or for “All” Fulfillment Types. “Fulfillment Type” determines the specific fulfillment channels where the SLA will apply, such as “Pickup”, “Ship to Home”, “Transfer”, “Delivery”, “Curbside”, “Curbside Pickup”, or for “All” Fulfillment Types. We’ll enter the total “Time” duration and select the “Unit of Measurement”, in minutes, hours, or days, that this SLA covers. We’ll enter the total “Time” duration and select the “Unit of Measurement”, in minutes, hours, or days, that this SLA covers. “Target SLA Percentage” is where we define the percentage of shipments that should be completed within the SLA Time limit we just defined.In this example, we want 100% of our Delivery shipments fulfilled within the “2 hour” Time limit we entered. Target SLA, percentage is where we Define the percentage of shipments that should be completed within the SLA time limit. We just defined in this example, we want 100% of our delivery shipments filled within the two-hour time limit. We entered In the “Track Shipment For” dropdown, we’ll select whether we want to track shipments based on their “Shipment Status”, “Shipment Workflow State”, or “Shipment Workflow Task”.In this example, we’ll select the “Shipment Workflow Task”. In the track ship. Shipment for drop-down will select. Whether we want to track shipments based on their shipment status shipment workflow, state or shipment workflow tasks In this example, we’ll select the shipment workflow tasks. Then we’ll select the “Workflow Tasks” we want to use to “Start” and “End” the SLA duration measurement. Then we’ll select the “Workflow Tasks” we want to use to “Start” and “End” the SLA duration measurement. When we have configured all steps for the new Fulfillment SLA, we’ll click “Save” on the top right. When we have configured all steps for the new Fulfillment SLA, we’ll click “Save” on the top right. Once created, we can view the defined “Thresholds” for that SLA. Thresholds cannot be configured or changed in the Admin UI, as they are determined by the tenant settings. Once created, we can view the defined “Thresholds” for that SLA. Thresholds cannot be configured or changed in the Admin UI, as they are determined by the tenant settings. Newly created SLAs are placed into “Draft” status by default. If we want to begin using it immediately, we can change the status to “Active” by clicking “Enable” from its “Ellipses” Actions menu to the right of the SLA. Newly created SLAs are placed into “Draft” status by default. If we want to begin using it immediately, we can change the status to “Active” by clicking “Enable” from its “Ellipses” Actions menu to the right of the SLA. The new SLA Definition has now been Activated and is ready to be assigned to Locations or Location Groups. The new SLA Definition has now been Activated and is ready to be assigned to Locations or Location Groups.
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Fulfillment SLAs
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