Consumer Emails

Consumer emails are automatically triggered by Unified Commerce, based on events such as order creation and shipment. While a number of emails are supported by UCP, some may be enabled/disabled for a site through the site theme and Admin UI email settings. Their templates can be customized as Hypr files in the site theme. 

Email Settings

The supported email templates for the current site can be viewed under System > General Settings > Email. These emails are grouped by topic and include all of the available STH, BOPIS, Transfer, and Curbside Delivery notification emails. For more information about these topics and when each email is triggered, see the General Settings guide.

Toggle individual emails on to enable automatic sending from UCP or toggle them off to disable the send. If emails are going to be managed through a third-party application, then they must be disabled here because the application will be configuring the email sends, not Kibo.

Note that in the case of BOPIS orders with an alternate pickup contact (in which the customer indicated another person may receive the order), fulfillment emails will be delivered to both the primary customer and the additional contact. This includes Order Confirmation, Order Cancellation, Order Pickup Ready, Partial Pickup Ready, In Transit Confirmation, Backorder, Backorder Date Update, Order Pickup Reminder, Item Cancelled, Shipment Confirmation, and the Curbside Delivery emails.

Overriding Email Options

Default sender and reply options must be set in the sender fields above the list of topics, but clicking the pencil icon on any individual email will open a list of settings that overrides the defaults on that particular email. This may be useful if an email needs to come from a different alias or have replies handled differently from other email cases.

Close-up of the return email options