Call Center Overview
Customer service representatives (CSRs) can use the Call Center UI to access customer accounts, orders, and returns on a single page to streamline the resolution process and optimize customer interactions. related tasks can also be grouped under c...
Manage Customer Sessions
CSRs can quickly search for orders, customers, and returns directly from the Call Center and perform actions on them on the same page. This streamlines the resolution process by eliminating the need to switch between the separate Orders, Custome...