Order Management Solution
Kibo’s Order Management System (OMS) provides unified order orchestration across all sales channels, enabling intelligent fulfillment routing, real-time inventory visibility, and streamlined customer service operations.Overview
The OMS solution eliminates inventory data silos and optimizes how orders flow through your fulfillment network. Whether you’re shipping from warehouses, distribution centers, or retail stores, Kibo provides the intelligence to route orders efficiently while reducing costs and improving delivery speed.Key Capabilities
Real-Time Inventory
Unified view of inventory across all locations with future ATP visibility
Order Routing
Intelligent rules-based routing to optimize cost, speed, and inventory utilization
Fulfillment Operations
End-to-end fulfillment workflows with pick, pack, and ship capabilities
Returns Management
Complete reverse logistics from RMA creation through refund processing
Fulfillment Methods
Kibo OMS supports multiple fulfillment strategies to meet customer expectations:Ship to Home
Traditional shipping from any fulfillment location direct to customers
Buy Online, Pickup In Store
Omnichannel fulfillment with in-store pickup options
Same-Day Delivery
Local delivery from stores and distribution centers
Curbside Pickup
Contactless pickup with customer arrival notifications
Operational Features
Inventory Management
| Feature | Documentation |
|---|---|
| Inventory allocation and segmentation | Inventory Segmentation |
| Safety stock and threshold management | Safety Stock |
| Future inventory (ATP) | Future Inventory |
| Inventory import/export | Inventory Files |
Order Processing
| Feature | Documentation |
|---|---|
| Order lifecycle and statuses | Order Statuses |
| Order editing and modifications | Edit Order Items |
| Payment capture and refunds | Payment Actions |
| Shipment consolidation | Package Consolidation |
Fulfillment Operations
| Feature | Documentation |
|---|---|
| Fulfiller UI for store operations | Fulfiller UI Overview |
| Pick waves and batch processing | Pick Waves |
| Shipping carrier integration | Shipping Carriers |
| Packing slips and labels | Packing Slips |
Location Management
Location Configuration
Configure fulfillment locations with capabilities and hours
Location Groups
Organize locations for routing and inventory allocation
Shipping Profiles
Define shipping methods available at each location
Fulfillment SLAs
Service level tracking and performance monitoring
Developer Resources
For developers integrating with the OMS:| Guide | Description |
|---|---|
| Commerce & Orders | Create, retrieve, and manage orders |
| Shipments | Manage shipment lifecycle and tracking |
| Inventory | Query and update inventory levels |
| Order Routing | Configure routing rules and filters |
| Locations | Manage fulfillment locations |