Subscription Commerce Solution
Kibo’s Subscription Commerce solution enables automated recurring purchases with flexible billing models, self-service management, and seamless integration with your existing commerce operations for predictable, recurring revenue streams.Overview
Build subscription programs that work alongside your existing catalog and checkout experience. Kibo’s unified approach means subscriptions share the same product data, inventory, pricing, and fulfillment capabilities as one-time purchases, simplifying operations while maximizing customer lifetime value.Key Capabilities
Subscription Management
Complete lifecycle management from signup through renewal
Flexible Frequencies
Configurable delivery schedules to match customer needs
Self-Service
Customer-controlled pause, skip, and modification options
Automated Billing
Recurring payment processing with retry logic
Subscription Lifecycle
Configuration
| Feature | Documentation |
|---|---|
| Subscription overview | Subscriptions |
| Subscription frequencies | Subscription Frequencies |
| Product eligibility | Subscription Products |
| General settings | General Settings - Subscriptions |
Customer Management
| Feature | Documentation |
|---|---|
| Self-service portal | Subscription Self-Service |
| Pause and resume | Subscriptions |
| Skip deliveries | Subscriptions |
| Update payment methods | Subscriptions |
Order Processing
| Feature | Documentation |
|---|---|
| Continuity orders | Subscriptions |
| Order now options | Order Subscription Now |
| Next order updates | Update Next Order Only |
| Subscription order history | Subscriptions |
Pricing Models
Subscribe & Save
Discounted pricing for subscription commitments
Fixed Pricing
Lock in prices at subscription creation
Tiered Pricing
Volume-based discounts for subscription quantities
Promotional Pricing
Apply discounts and promotions to subscriptions
Integration with Commerce
Subscriptions integrate seamlessly with core commerce capabilities:Catalog & Products
| Feature | Documentation |
|---|---|
| Product catalog | Catalog |
| Product configuration | Configure Products |
| Bundles and kits | Product Types |
Inventory & Fulfillment
| Feature | Documentation |
|---|---|
| Inventory management | Inventory |
| Order routing | Order Routing |
| Fulfillment operations | Fulfillment |
| Ship to home | STH |
Customer Experience
| Feature | Documentation |
|---|---|
| Customer accounts | Customers Overview |
| Cart & checkout | Cart & Checkout |
| Payment processing | Payments |
Email Notifications
Configure subscription-specific email communications:| Email Type | Description |
|---|---|
| Activated | Sent when subscription is created or reactivated |
| Paused | Notification when subscription is paused |
| Cancelled | Confirmation of subscription cancellation |
| Order Reminder | Advance notice before continuity order |
| Payment Updated | Confirmation of payment method changes |
| Frequency Updated | Notification of delivery schedule changes |
Developer Resources
For developers building subscription experiences:| Guide | Description |
|---|---|
| Subscriptions | Create and manage subscriptions |
| Commerce & Orders | Process subscription orders |
| Customer | Manage subscriber accounts |
| Cart | Cart and checkout for subscription products |
Business Metrics
Track subscription program performance:- Subscriber growth - New subscriptions over time
- Churn rate - Cancellation and pause rates
- Lifetime value - Revenue per subscriber
- Order frequency - Average orders per subscription
- Skip rate - Frequency of skipped deliveries