Subscription Commerce Solution

Kibo’s Subscription Commerce solution enables automated recurring purchases with flexible billing models, self-service management, and seamless integration with your existing commerce operations for predictable, recurring revenue streams.

Overview

Build subscription programs that work alongside your existing catalog and checkout experience. Kibo’s unified approach means subscriptions share the same product data, inventory, pricing, and fulfillment capabilities as one-time purchases, simplifying operations while maximizing customer lifetime value.

Key Capabilities

Subscription Management

Complete lifecycle management from signup through renewal

Flexible Frequencies

Configurable delivery schedules to match customer needs

Self-Service

Customer-controlled pause, skip, and modification options

Automated Billing

Recurring payment processing with retry logic

Subscription Lifecycle

Configuration

Feature	Documentation
Subscription overview	Subscriptions
Subscription frequencies	Subscription Frequencies
Product eligibility	Subscription Products
General settings	General Settings - Subscriptions

Customer Management

Feature	Documentation
Self-service portal	Subscription Self-Service
Pause and resume	Subscriptions
Skip deliveries	Subscriptions
Update payment methods	Subscriptions

Order Processing

Feature	Documentation
Continuity orders	Subscriptions
Order now options	Order Subscription Now
Next order updates	Update Next Order Only
Subscription order history	Subscriptions

Pricing Models

Subscribe & Save

Discounted pricing for subscription commitments

Fixed Pricing

Lock in prices at subscription creation

Tiered Pricing

Volume-based discounts for subscription quantities

Promotional Pricing

Apply discounts and promotions to subscriptions

Integration with Commerce

Subscriptions integrate seamlessly with core commerce capabilities:

Catalog & Products

Feature	Documentation
Product catalog	Catalog
Product configuration	Configure Products
Bundles and kits	Product Types

Inventory & Fulfillment

Feature	Documentation
Inventory management	Inventory
Order routing	Order Routing
Fulfillment operations	Fulfillment
Ship to home	STH

Customer Experience

Feature	Documentation
Customer accounts	Customers Overview
Cart & checkout	Cart & Checkout
Payment processing	Payments

Email Notifications

Configure subscription-specific email communications:

Email Type	Description
Activated	Sent when subscription is created or reactivated
Paused	Notification when subscription is paused
Cancelled	Confirmation of subscription cancellation
Order Reminder	Advance notice before continuity order
Payment Updated	Confirmation of payment method changes
Frequency Updated	Notification of delivery schedule changes

See General Settings - Subscription Emails for configuration details.

Developer Resources

For developers building subscription experiences:

Guide	Description
Subscriptions	Create and manage subscriptions
Commerce & Orders	Process subscription orders
Customer	Manage subscriber accounts
Cart	Cart and checkout for subscription products

Business Metrics

Track subscription program performance:

Subscriber growth - New subscriptions over time
Churn rate - Cancellation and pause rates
Lifetime value - Revenue per subscriber
Order frequency - Average orders per subscription
Skip rate - Frequency of skipped deliveries

B2C Commerce

Combine subscriptions with full storefront capabilities

B2B Commerce

Enable recurring B2B purchases and contracts

Order Management

Optimize fulfillment for subscription orders

​Subscription Commerce Solution

​Overview

​Key Capabilities

Subscription Management

Flexible Frequencies

Self-Service

Automated Billing

​Subscription Lifecycle

​Configuration

​Customer Management

​Order Processing

​Pricing Models