Overview
Agentic Commerce provides AI agents that work alongside your existing Kibo systems to enhance customer experiences and automate operational tasks. Built with enterprise-grade infrastructure, Kibo’s solution includes pre-configured agents ready for deployment.Available Agents
Shopper Agent
Customer-facing AI assistant for order inquiries, returns, and product discovery
CSR Agent
Customer service AI assistant for order management, account updates, and appeasements
Merchandizing Agent
Admin-side AI assistant for generating product descriptions, SEO content, and translations
Order Routing Agent
Operations AI assistant for understanding order routing decisions and troubleshooting
AI Integration Tools
Kibo MCP Server
Connect AI tools like Claude and Cursor to your live commerce data
Documentation AI
Access Kibo documentation through AI assistants and coding tools
Shopper Agent
The Shopper Agent is a customer-facing AI assistant that handles common service requests through a chat widget on your storefront.Capabilities
| Feature | Description |
|---|---|
| Order status | Look up order details and shipping information |
| Returns | Initiate return requests and generate labels |
| Product search | Help customers find products using natural language |
| Live handoff | Transfer to human agents when needed |
Components
- Conversational AI - AI engine for natural language processing
- Live Chat Widget - Customer messaging interface
- Shopper Agent Admin - Configuration and playbook management
- Tool Runtime - Backend APIs for commerce operations
Implementation Guide
Complete setup instructions for live chat widget, admin configuration, and storefront integration
CSR Agent
The CSR Agent is an AI assistant for customer service representatives, helping them manage orders, update customer accounts, and process appeasements through a conversational interface.Capabilities
| Feature | Description |
|---|---|
| Order management | Search orders, view details, and make modifications |
| Customer accounts | Look up and update customer information |
| Cancellations | Process full or partial order cancellations |
| Appeasements | Issue refunds and apply price adjustments |
| Address updates | Modify shipping and billing addresses |
Use Cases
- Order inquiries: Quickly find and review order details for customer calls
- Post-purchase changes: Add items, cancel shipments, or modify orders
- Account management: Update customer contact information and addresses
- Financial adjustments: Process refunds and appeasements for customer issues
User Guide
Instructions for using the CSR Agent to manage orders and customer accounts
Merchandizing Agent
The Merchandizing Agent helps merchandisers manage product content directly from the Kibo Admin interface.Capabilities
| Feature | Description |
|---|---|
| Generate descriptions | Create short and long product descriptions from product attributes |
| Optimize SEO | Generate meta titles, descriptions, and keywords |
| Translate content | Translate product descriptions to other catalog locales |
Access
Click the Agentic button while editing a product in Kibo Admin to open the Merchandizing Agent panel.User Guide
Instructions for using the Merchandizing Agent to generate and manage product content
Order Routing Agent
The Order Routing Agent helps operations teams understand why orders were assigned to specific fulfillment locations, providing transparency into routing decisions.Capabilities
| Feature | Description |
|---|---|
| Routing explanations | Understand why orders were assigned to specific locations |
| Alternative analysis | See which locations were considered and why they were rejected |
| Split investigations | Learn why orders were divided into multiple shipments |
| Audit trails | Access detailed logs and decision paths for compliance |
Use Cases
- Customer inquiries: Explain why an order is shipping from a distant location
- Operations review: Investigate why single-item orders are being split
- Troubleshooting: Identify why orders encountered routing errors
- Cost analysis: Understand why a cheaper location was not selected
User Guide
Instructions for using the Order Routing Agent to understand routing decisions
MCP Server
The Kibo Commerce MCP Server allows AI tools to connect directly to your commerce data through the Model Context Protocol.Supported Operations
| Category | Tools |
|---|---|
| Products | Search, details, categories |
| Orders | Search, details, status updates |
| Customers | Search, profiles, order history |
| Inventory | Search, availability, location levels |
Supported Clients
- Claude Desktop
- Cursor
- Windsurf
- VS Code with GitHub Copilot
Setup Guide
Configuration instructions for connecting AI tools to your Kibo Commerce tenant