Agentic Commerce Solution
Kibo’s Agentic Commerce solution brings AI-powered capabilities to your commerce operations, enabling conversational shopping experiences, intelligent order management, and automated decision-making through a coordinated network of specialized AI agents.Overview
Agentic Commerce represents the next evolution in digital commerce, where AI agents work alongside your existing systems to enhance customer experiences, automate operational tasks, and optimize business outcomes. Built on Google’s Gemini model with enterprise-grade infrastructure, Kibo’s solution provides pre-trained industry agents ready for deployment.Key Capabilities
Conversational Commerce
Natural language product discovery, recommendations, and checkout
Intelligent Order Management
AI-assisted fulfillment routing, returns, and post-purchase support
Pre-Trained Agents
Ready-to-deploy solutions for B2B, B2C, DTC, and wholesale
Multi-Agent Network
Coordinated AI agents for merchandizing, analytics, and support
Conversational Commerce
AI agents enable natural shopping interactions:Customer-Facing Capabilities
| Capability | Description |
|---|---|
| Product discovery | Natural language search and recommendations |
| Question answering | Real-time responses about products, availability, and policies |
| Checkout assistance | Guided cart and checkout completion |
| Order support | Status inquiries and modification requests |
Integration Points
Search & Merchandizing
AI-enhanced product discovery and recommendations
Cart & Checkout
Conversational cart building and checkout
Customer Accounts
Personalized experiences based on customer history
Order Management
AI-assisted order tracking and support
Intelligent Operations
Automate and optimize backend operations with AI:Order Processing
| Feature | Related Documentation |
|---|---|
| Intelligent routing | Order Routing |
| Fulfillment optimization | Fulfillment |
| Exception handling | Order Statuses |
| Returns automation | Returns |
Inventory Intelligence
| Feature | Related Documentation |
|---|---|
| Demand forecasting | Inventory |
| Stock optimization | Safety Stock |
| Allocation strategies | Inventory Segmentation |
Agent Types
Pre-trained agents for different commerce scenarios:| Agent Type | Use Case |
|---|---|
| B2C Retail | Consumer shopping assistance and product discovery |
| B2B Commerce | Quote assistance, account management, reordering |
| DTC Brands | Brand-specific product expertise and recommendations |
| Wholesale | Bulk ordering, pricing inquiries, inventory availability |
| Customer Support | Order status, returns, and issue resolution |
Architecture
Technical Foundation
- Google Gemini Integration - Enterprise LLM with long-context memory
- API-First Design - Seamless integration with existing commerce APIs
- Multi-Agent Coordination - Specialized agents working together
- Enterprise Security - SOC 2 and PCI-compliant infrastructure
Commerce Integration
Agentic Commerce leverages existing Kibo capabilities:| Guide | Agent Usage |
|---|---|
| Storefront Catalog | Product information and search |
| Cart | Cart management and checkout |
| Commerce & Orders | Order status and history |
| Inventory | Real-time availability |
| Customer | Personalization context |
Related Solutions
B2C Commerce
Add AI shopping assistance to your storefront
B2B Commerce
Enable conversational B2B purchasing
Order Management
Intelligent fulfillment and operations