Redaction Services

Overview

Kibo’s Redaction Services provide a two-phase workflow for processing data subject erasure requests as required by privacy regulations such as:

GDPR (General Data Protection Regulation — EU/EEA)
CCPA / CPRA (California Consumer Privacy Act / California Privacy Rights Act — US)
LGPD (Lei Geral de Proteção de Dados — Brazil)
DPDP (Digital Personal Data Protection Act — India)
PIPL (Personal Information Protection Law — China)
PDPA (Personal Data Protection Act — Thailand, Singapore, and others)
LFPDPPP (Ley Federal de Protección de Datos Personales en Posesión de los Particulares — Mexico)

Regardless of the specific regulation, the workflow is the same: identify the data subject’s PII, review the scope, and irreversibly remove it. The two phases are:

Create a draft report — Kibo scans the tenant’s data for all PII associated with the subject and returns a report listing every affected record. No data is modified at this stage.
Execute the redaction — After reviewing the draft, you trigger the irreversible redaction that overwrites or removes the identified PII.

This separation exists to provide an auditable review step before any destructive action is taken. Your compliance team can inspect exactly what will be redacted before committing.

How This Domain Fits Into Kibo

A single data subject’s PII can exist across many parts of the Kibo platform. The redaction engine covers:

Entity type	What is redacted
Orders	Billing/shipping addresses, contact details, custom attributes
Payments	Payment method identifiers attached to orders
Checkouts	In-progress or abandoned checkout PII
Returns	Return contact and address details
Wishlists	Wishlist owner identity
Shipments	Recipient contact and address details
Customer account	The account record itself (identified by `customerAccountId`)

The two-phase design lets you audit the scope of a deletion request before executing it — important both for regulatory compliance and for avoiding accidental data loss.

Prerequisites

Kibo API credentials (client ID and shared secret) with access to the platform/data namespace
The customerAccountId (integer) or userId (string) of the data subject whose data must be erased
An understanding of any custom attribute FQNs attached to orders, customers, returns, or shipments for your tenant, if you need those included in the redaction

The Two-Phase Workflow

Phase 1 — Create a Redaction Report (Draft)

Endpoint: POST /platform/data/redaction/report — API reference This call scans the tenant’s data and returns a draft report. No data is modified.

Request body

{
  "customerAccountId": 4820193,
  "userId": null,
  "attributeFqns": {
    "order": ["tenant~gdpr-consent-date"],
    "customer": ["tenant~marketing-opt-in"],
    "return": null,
    "shipment": null
  },
  "clearDataNodes": {
    "orders": false,
    "checkouts": true,
    "shipments": false
  }
}

Field descriptions:

Field	Type	Description
`customerAccountId`	integer	The Kibo customer account ID of the data subject. Required if `userId` is not provided.
`userId`	string	The user ID of the data subject. Required if `customerAccountId` is not provided.
`attributeFqns.order`	string[]	Fully-qualified names of custom order attributes to include in the redaction scope.
`attributeFqns.customer`	string[]	Fully-qualified names of custom customer attributes to include.
`attributeFqns.return`	string[]	Fully-qualified names of custom return attributes to include.
`attributeFqns.shipment`	string[]	Fully-qualified names of custom shipment attributes to include.
`clearDataNodes.orders`	boolean	If `true`, wipes the entire order data node rather than field-level PII only.
`clearDataNodes.checkouts`	boolean	If `true`, wipes the entire checkout data node.
`clearDataNodes.shipments`	boolean	If `true`, wipes the entire shipment data node.

Example response

{
  "reportId": "a3f9c2d1-4e7b-4f8a-b2c3-9d0e1f2a3b4c",
  "schemaVersion": 1,
  "tenantId": 1000000,
  "status": "Draft",
  "subject": {
    "customerAccountId": 4820193,
    "userId": null,
    "resolvedEmailAddresses": ["jane.doe@example.com"]
  },
  "auditInfo": {
    "createBy": "840065bee668435b9d5346e60e6b1f88",
    "createDate": "2026-03-19T14:00:00Z",
    "updateBy": null,
    "updateDate": null
  },
  "request": {
    "correlationId": "corr-7f3a9b21",
    "attributeFqns": {
      "order": ["tenant~gdpr-consent-date"],
      "customer": ["tenant~marketing-opt-in"],
      "return": null,
      "shipment": null
    },
    "clearDataNodes": {
      "orders": false,
      "checkouts": true,
      "shipments": false
    }
  },
  "createdAt": "2026-03-19T14:00:00Z",
  "executionStartedAt": null,
  "executionCompletedAt": null,
  "affectedEntities": {
    "customerAccountId": 4820193,
    "orders": { "count": 3, "ids": ["1ab0edd566b26c0001ce7f1f000186e3", "2bc1fee677c37d1102df8g2g111297f4", "3cd2gff788d48e2213eg9h3h222308g5"] },
    "payments": { "count": 2, "ids": ["af6f5fd885de41c589f4b363012f78ef", "be7g6ge996ef52d69ag5c474123g89fg"] },
    "checkouts": { "count": 2, "ids": ["1ab0edd566b26c0001ce7f1f000186e3", "2bc1fee677c37d1102df8g2g111297f4"] },
    "returns": { "count": 1, "ids": ["3cd2gff788d48e2213eg9h3h222308g5"] },
    "wishlists": { "count": 1, "ids": ["4de3hgg899e59f3324fh0i4i333419h6"] },
    "shipments": { "count": 3, "ids": ["802", "803", "804"] }
  },
  "operationLog": null,
  "errorSummary": null
}

The key field to note is status: "Draft". The report has been created and the affected entities have been identified, but nothing has been changed yet.

Phase 2 — Review the Draft Report

Endpoint: GET /platform/data/redaction/report/{reportId} — API reference Retrieve the draft report and verify the scope before committing to the redaction.

GET /platform/data/redaction/report/a3f9c2d1-4e7b-4f8a-b2c3-9d0e1f2a3b4c

Review the affectedEntities object carefully:

orders.count / orders.ids — the orders that will have PII removed
payments.count / payments.ids — payment records linked to those orders
checkouts.count / checkouts.ids — any checkout records found
returns.count / returns.ids — return records
wishlists.count / wishlists.ids — wishlist records
shipments.count / shipments.ids — shipment records
customerAccountId — the resolved account ID of the subject

Confirm that status is "Draft" before proceeding to execution. A report with status: "Executed" cannot be executed again.

Phase 3 — Execute the Redaction

Endpoint: POST /platform/data/redaction/execute/{reportId} — API reference

Execution is irreversible. Once you call this endpoint the identified PII is permanently removed or overwritten. There is no undo. Ensure the draft report has been reviewed and approved before proceeding.

POST /platform/data/redaction/execute/a3f9c2d1-4e7b-4f8a-b2c3-9d0e1f2a3b4c

This endpoint has no request body. The reportId in the path identifies which draft to execute.

Example response

{
  "reportId": "a3f9c2d1-4e7b-4f8a-b2c3-9d0e1f2a3b4c",
  "schemaVersion": 1,
  "tenantId": 1000000,
  "status": "Executed",
  "subject": {
    "customerAccountId": 4820193,
    "userId": null,
    "resolvedEmailAddresses": ["jane.doe@example.com"]
  },
  "createdAt": "2026-03-19T14:00:00Z",
  "executionStartedAt": "2026-03-19T14:05:00Z",
  "executionCompletedAt": "2026-03-19T14:05:03Z",
  "affectedEntities": {
    "customerAccountId": 4820193,
    "orders": { "count": 3, "ids": ["1ab0edd566b26c0001ce7f1f000186e3", "2bc1fee677c37d1102df8g2g111297f4", "3cd2gff788d48e2213eg9h3h222308g5"] },
    "payments": { "count": 2, "ids": ["af6f5fd885de41c589f4b363012f78ef", "be7g6ge996ef52d69ag5c474123g89fg"] },
    "checkouts": { "count": 2, "ids": ["1ab0edd566b26c0001ce7f1f000186e3", "2bc1fee677c37d1102df8g2g111297f4"] },
    "returns": { "count": 1, "ids": ["3cd2gff788d48e2213eg9h3h222308g5"] },
    "wishlists": { "count": 1, "ids": ["4de3hgg899e59f3324fh0i4i333419h6"] },
    "shipments": { "count": 3, "ids": ["802", "803", "804"] }
  },
  "operationLog": [
    {
      "timestamp": "2026-03-19T14:05:00Z",
      "phase": "Execution",
      "store": "main",
      "entityType": "Order",
      "entityId": "1ab0edd566b26c0001ce7f1f000186e3",
      "operation": "RedactPii",
      "status": "Success",
      "recordsAffected": 1,
      "durationMs": 42,
      "errorMessage": null
    },
    {
      "timestamp": "2026-03-19T14:05:01Z",
      "phase": "Execution",
      "store": "main",
      "entityType": "CustomerAccount",
      "entityId": "4820193",
      "operation": "RedactPii",
      "status": "Success",
      "recordsAffected": 1,
      "durationMs": 38,
      "errorMessage": null
    }
  ],
  "errorSummary": null
}

After execution, status changes to "Executed", executionCompletedAt is populated, and operationLog contains one entry per operation performed.

Reading the operation log

Field	Description
`timestamp`	When this individual operation ran
`phase`	Processing phase (e.g., `"Execution"`)
`store`	The data store or context within the tenant
`entityType`	The type of record affected (e.g., `"Order"`, `"CustomerAccount"`)
`entityId`	The ID of the specific record
`operation`	The action taken (e.g., `"RedactPii"`)
`status`	`"Success"` or `"Failed"` for this individual operation
`recordsAffected`	Number of records modified by this operation
`durationMs`	Time taken in milliseconds
`errorMessage`	Populated only on failure; describes what went wrong

If any entries have status: "Failed", check errorMessage for details and review errorSummary on the report for a rolled-up description.

Listing and Auditing Reports

Endpoint: GET /platform/data/redaction/report — API reference Use this endpoint to retrieve a paginated list of reports — useful for auditing which requests have been fulfilled and which drafts are awaiting execution.

Query parameters

Parameter	Type	Description
`status`	string	Filter by report status: `Draft` or `Executed`
`from`	date-time	Return only reports created at or after this timestamp (ISO 8601)
`to`	date-time	Return only reports created at or before this timestamp (ISO 8601)
`page`	integer	Page number (1-based)
`pageSize`	integer	Number of results per page

Example request

GET /platform/data/redaction/report?status=Draft&page=1&pageSize=20

Example response

{
  "startIndex": 0,
  "pageSize": 20,
  "items": [
    {
      "reportId": "a3f9c2d1-4e7b-4f8a-b2c3-9d0e1f2a3b4c",
      "schemaVersion": 1,
      "tenantId": 1000000,
      "status": "Draft",
      "subject": {
        "customerAccountId": 4820193,
        "userId": null,
        "resolvedEmailAddresses": ["jane.doe@example.com"]
      },
      "createdAt": "2026-03-19T14:00:00Z",
      "executionStartedAt": null,
      "executionCompletedAt": null,
      "errorSummary": null
    }
  ]
}

Note that the list response returns RedactionReportSummaryResponse objects, which do not include affectedEntities, request, or operationLog. To get those fields, retrieve the individual report by ID.

Field Reference

Key fields on RedactionReportResponse:

Field	Type	Description
`reportId`	string	Unique identifier for this redaction report
`status`	string	`"Draft"` before execution, `"Executed"` after
`tenantId`	integer	The Kibo tenant this report belongs to
`subject.customerAccountId`	integer	Resolved customer account ID of the data subject
`subject.resolvedEmailAddresses`	string[]	Email addresses resolved from the subject’s account
`affectedEntities`	object	Counts and IDs of all records that will be / were redacted
`operationLog`	array	Per-record operation results; populated only after execution
`createdAt`	date-time	When the draft report was created
`executionStartedAt`	date-time	When execution began (null on Draft)
`executionCompletedAt`	date-time	When execution finished (null on Draft)
`errorSummary`	string	High-level error description if any operations failed

Troubleshooting

Empty affectedEntities on a draft report The subject identifier provided (customerAccountId or userId) did not match any records. Verify the ID is correct for your tenant. Note that customerAccountId is a tenant-scoped integer, not a global Kibo user ID. 400 or 422 when creating a report Ensure you are providing at least one of customerAccountId or userId. Providing neither, or providing an attributeFqns array with invalid FQN strings, will result in a validation error. Attempting to execute an already-executed report Once a report has status: "Executed", calling POST /platform/data/redaction/execute/{reportId} again will return an error. Each data subject erasure request requires a new draft report. Partial failures in the operation log If some operationLog entries show status: "Failed", the redaction completed partially. Records that failed were not redacted. Review each failed entry’s errorMessage. You may need to create and execute a new report to retry the affected records, or investigate the underlying data integrity issue before retrying.

Developers

API reference

AI Tools

Overview

How This Domain Fits Into Kibo

Prerequisites

The Two-Phase Workflow

Phase 1 — Create a Redaction Report (Draft)

Request body

Example response

Phase 2 — Review the Draft Report

Phase 3 — Execute the Redaction

Example response

Reading the operation log

Listing and Auditing Reports

Query parameters

Example request

Example response

Field Reference

Troubleshooting

​Overview

​How This Domain Fits Into Kibo

​Prerequisites

​The Two-Phase Workflow

​Phase 1 — Create a Redaction Report (Draft)

​Request body

​Example response

​Phase 2 — Review the Draft Report

​Phase 3 — Execute the Redaction

​Example response

​Reading the operation log

​Listing and Auditing Reports

​Query parameters

​Example request

​Example response

​Field Reference

​Troubleshooting

Overview

How This Domain Fits Into Kibo

Prerequisites

The Two-Phase Workflow

Phase 1 — Create a Redaction Report (Draft)

Request body

Example response

Phase 2 — Review the Draft Report

Phase 3 — Execute the Redaction

Example response

Reading the operation log

Listing and Auditing Reports

Query parameters

Example request

Example response

Field Reference

Troubleshooting