Production Tenant Features
eCommerce Functionality
- Social Content Application Update: The social content application that can be integrated with a storefront has been updated to reflect the current Instagram authorization needs and data endpoints.
- ShipWorks Support: Existing support for the ShipWorks integration application and functionality supported by the previous eCommerce platform has been extended to the Kibo Composable Commerce Platform, allowing ShipWorks to continue being used by clients.
Order Admin and Fulfiller Functionality
- Require Shipping Manifests: To further support the Fulfiller UI’s ability to generate shipping manifests for carriers such as Canada Post, an new location setting to require manifests has been created. In the location configuration options, an administrator can now toggle on “Requires Manifest” to indicate whether a fulfillment location will generate manifests during the fulfillment process.
- Curbside Delivery, Phase I: Curbside Delivery is a new fulfillment process that provides a safer order pickup experience, allowing retailers to continue serving their customers while limiting traffic within the store and contact between individuals. Curbside Delivery includes a system of communication between the customer and retailer through SMS and email notifications, which allow customers to inform the retailer that they are on their way, that they have arrived, and details to identify their car or indicate where they prefer their order to be placed. This keeps both parties in sync and streamlines the pickup process to ensure accuracy. In Phase I of this solution, Curbside Delivery operates as its own standalone process and is implemented without other order management and fulfillment capabilities. Thus, it is not accessible on production tenants for pre-existing clients yet. In Phase II, Curbside will be leveraged to work alongside other order management implementations.
Production Sandbox Features
Order Management and Fulfillment Functionality
- Curbside Vehicle Enhancement: The vehicle information provided by the customer for Curbside Delivery is now displayed better in the Fulfiller Interface as part of the shipment information in the Provide to Customer fulfillment step. Headers are now included to better call out the information for store associates, where previously the customer’s text was displayed inline.
- Advanced Fulfiller Search: The Advanced Search filters from the Order Admin UI have been added to the Fulfiller UI, allowing fulfiller users to perform detailed and specific searches using the advanced options from the Admin UI. This includes the ability to search by a specific Shipment Status, such as “CANCELLED” or “BACKORDER.”
- Return & Restock Locations: Customer service representatives can now identify a return location while initiating returns in the Order Admin UI. The return label will be generated with the selected return location on it. If a default return address is set in the site settings, then the selector will default to that location but will allow the CSR to change to another location. Additionally, the CSR can select a restock location during the Receive Package step of processing a return. This will restock, or update, the inventory levels at that location (though only locations that support inventory management can be selected). The CSR can specify different return locations for quantities within one line item, such as if 5 of the product were returned to one location and 5 to another location.
- Order Routing Action Enhancement: Improvements have been made to Order Routing failover actions, particularly to account for BOPIS scenarios. Previously, failover actions did not take into account all of the filter criteria on items. Thus, there was no way to handle single items in an order that were supposed to be non-transferable between locations even if out of stock (such as large BOPIS items), and routing actions were taken even if they conflicted with those filters. Now, the failover actions are more consistent with filters and are only performed if they match the filter criteria. If there is a conflict, order routing will move to the next location group and attempt to assign the order there without initiating a transfer.