> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kibocommerce.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Management (OMS)

> Unified order orchestration with intelligent routing and real-time inventory visibility

# Order Management Solution

Kibo's Order Management System (OMS) provides unified order orchestration across all sales channels, enabling intelligent fulfillment routing, real-time inventory visibility, and streamlined customer service operations.

## Overview

The OMS solution eliminates inventory data silos and optimizes how orders flow through your fulfillment network. Whether you're shipping from warehouses, distribution centers, or retail stores, Kibo provides the intelligence to route orders efficiently while reducing costs and improving delivery speed.

## Key Capabilities

<CardGroup cols={2}>
  <Card title="Real-Time Inventory" icon="warehouse" href="/concept-guides/inventory">
    Unified view of inventory across all locations with future ATP visibility
  </Card>

  <Card title="Order Routing" icon="route" href="/concept-guides/order-routing">
    Intelligent rules-based routing to optimize cost, speed, and inventory utilization
  </Card>

  <Card title="Fulfillment Operations" icon="box" href="/concept-guides/fulfillment">
    End-to-end fulfillment workflows with pick, pack, and ship capabilities
  </Card>

  <Card title="Returns Management" icon="rotate-left" href="/concept-guides/returns-and-reverse-logistics">
    Complete reverse logistics from RMA creation through refund processing
  </Card>
</CardGroup>

## Fulfillment Methods

Kibo OMS supports multiple fulfillment strategies to meet customer expectations:

<CardGroup cols={2}>
  <Card title="Ship to Home" icon="home" href="/concept-guides/sth">
    Traditional shipping from any fulfillment location direct to customers
  </Card>

  <Card title="Buy Online, Pickup In Store" icon="store" href="/concept-guides/bopis">
    Omnichannel fulfillment with in-store pickup options
  </Card>

  <Card title="Same-Day Delivery" icon="truck" href="/concept-guides/delivery-fulfillment">
    Local delivery from stores and distribution centers
  </Card>

  <Card title="Curbside Pickup" icon="car" href="/pages/curbside-delivery">
    Contactless pickup with customer arrival notifications
  </Card>
</CardGroup>

## Operational Features

### Inventory Management

| Feature                               | Documentation                                                    |
| ------------------------------------- | ---------------------------------------------------------------- |
| Inventory allocation and segmentation | [Inventory Segmentation](/pages/inventory-segmentation-overview) |
| Safety stock and threshold management | [Safety Stock](/pages/safety-stock-rules)                        |
| Future inventory (ATP)                | [Future Inventory](/pages/future-inventory)                      |
| Inventory import/export               | [Inventory Files](/pages/inventory-import-file)                  |

### Order Processing

| Feature                         | Documentation                                                  |
| ------------------------------- | -------------------------------------------------------------- |
| Order lifecycle and statuses    | [Order Statuses](/pages/order-statuses)                        |
| Order editing and modifications | [Edit Order Items](/pages/edit-order-items)                    |
| Payment capture and refunds     | [Payment Actions](/pages/payment-actions)                      |
| Shipment consolidation          | [Package Consolidation](/pages/sth-and-delivery-consolidation) |

### Fulfillment Operations

| Feature                           | Documentation                                         |
| --------------------------------- | ----------------------------------------------------- |
| Fulfiller UI for store operations | [Fulfiller UI Overview](/pages/fulfiller-ui-overview) |
| Pick waves and batch processing   | [Pick Waves](/pages/pick-waves)                       |
| Shipping carrier integration      | [Shipping Carriers](/pages/shipping-carriers)         |
| Packing slips and labels          | [Packing Slips](/pages/packing-slips)                 |

## Location Management

<CardGroup cols={2}>
  <Card title="Location Configuration" icon="map-pin" href="/pages/locations-overview">
    Configure fulfillment locations with capabilities and hours
  </Card>

  <Card title="Location Groups" icon="layer-group" href="/pages/location-groups">
    Organize locations for routing and inventory allocation
  </Card>

  <Card title="Shipping Profiles" icon="shipping-fast" href="/pages/shipping-settings-overview">
    Define shipping methods available at each location
  </Card>

  <Card title="Fulfillment SLAs" icon="clock" href="/concept-guides/fulfillment-slas">
    Service level tracking and performance monitoring
  </Card>
</CardGroup>

## Developer Resources

For developers integrating with the OMS:

| Guide                                            | Description                            |
| ------------------------------------------------ | -------------------------------------- |
| [Commerce & Orders](/developer-guides/commerce)  | Create, retrieve, and manage orders    |
| [Shipments](/developer-guides/shipments)         | Manage shipment lifecycle and tracking |
| [Inventory](/developer-guides/inventory)         | Query and update inventory levels      |
| [Order Routing](/developer-guides/order-routing) | Configure routing rules and filters    |
| [Locations](/developer-guides/location-admin)    | Manage fulfillment locations           |

## Related Solutions

<CardGroup cols={2}>
  <Card title="B2C Commerce" icon="user" href="/solutions/b2c-commerce">
    Combine OMS with storefront capabilities for complete D2C
  </Card>

  <Card title="B2B Commerce" icon="building" href="/solutions/b2b-commerce">
    Add B2B purchasing workflows to your fulfillment operations
  </Card>
</CardGroup>