> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kibocommerce.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agentic Commerce

> AI-powered conversational commerce and intelligent automation for Kibo Commerce

Kibo's Agentic Commerce solution brings AI-powered capabilities to your commerce operations, enabling conversational shopping experiences, intelligent catalog management, and automated decision-making through specialized AI agents.

## Overview

Agentic Commerce provides AI agents that work alongside your existing Kibo systems to enhance customer experiences and automate operational tasks. Built with enterprise-grade infrastructure, Kibo's solution includes pre-configured agents ready for deployment.

## Available Agents

<CardGroup cols={2}>
  <Card title="Shopper Agent" icon="comments" href="/pages/shopper-agent-implementation-guide">
    Customer-facing AI assistant for order inquiries, returns, and product discovery
  </Card>

  <Card title="CSR Agent" icon="headset" href="/pages/csr-agent-guide">
    Customer service AI assistant for order management, account updates, and appeasements
  </Card>

  <Card title="Merchandizing Agent" icon="wand-magic-sparkles" href="/pages/merchandizing-agent-guide">
    Admin-side AI assistant for generating product descriptions, SEO content, and translations
  </Card>

  <Card title="Order Routing Agent" icon="route" href="/pages/order-routing-agent-guide">
    Operations AI assistant for understanding order routing decisions and troubleshooting
  </Card>
</CardGroup>

## AI Integration Tools

<CardGroup cols={2}>
  <Card title="Kibo MCP Server" icon="plug" href="/pages/kibo-mcp-server">
    Connect AI tools like Claude and Cursor to your live commerce data
  </Card>

  <Card title="Documentation AI" icon="book" href="/pages/using-kibo-documentation-with-ai">
    Access Kibo documentation through AI assistants and coding tools
  </Card>
</CardGroup>

***

## Shopper Agent

The Shopper Agent is a customer-facing AI assistant that handles common service requests through a chat widget on your storefront.

### Capabilities

| Feature        | Description                                         |
| -------------- | --------------------------------------------------- |
| Order status   | Look up order details and shipping information      |
| Returns        | Initiate return requests and generate labels        |
| Product search | Help customers find products using natural language |
| Live handoff   | Transfer to human agents when needed                |

### Components

* **Conversational AI** - AI engine for natural language processing
* **Live Chat Widget** - Customer messaging interface
* **Shopper Agent Admin** - Configuration and playbook management
* **Tool Runtime** - Backend APIs for commerce operations

<Card title="Implementation Guide" icon="arrow-right" href="/pages/shopper-agent-implementation-guide">
  Complete setup instructions for live chat widget, admin configuration, and storefront integration
</Card>

***

## CSR Agent

The CSR Agent is an AI assistant for customer service representatives, helping them manage orders, update customer accounts, and process appeasements through a conversational interface.

### Capabilities

| Feature           | Description                                         |
| ----------------- | --------------------------------------------------- |
| Order management  | Search orders, view details, and make modifications |
| Customer accounts | Look up and update customer information             |
| Cancellations     | Process full or partial order cancellations         |
| Appeasements      | Issue refunds and apply price adjustments           |
| Address updates   | Modify shipping and billing addresses               |

### Use Cases

* **Order inquiries**: Quickly find and review order details for customer calls
* **Post-purchase changes**: Add items, cancel shipments, or modify orders
* **Account management**: Update customer contact information and addresses
* **Financial adjustments**: Process refunds and appeasements for customer issues

<Card title="User Guide" icon="arrow-right" href="/pages/csr-agent-guide">
  Instructions for using the CSR Agent to manage orders and customer accounts
</Card>

***

## Merchandizing Agent

The Merchandizing Agent helps merchandisers manage product content directly from the Kibo Admin interface.

### Capabilities

| Feature               | Description                                                        |
| --------------------- | ------------------------------------------------------------------ |
| Generate descriptions | Create short and long product descriptions from product attributes |
| Optimize SEO          | Generate meta titles, descriptions, and keywords                   |
| Translate content     | Translate product descriptions to other catalog locales            |

### Access

Click the **Agentic** button while editing a product in Kibo Admin to open the Merchandizing Agent panel.

<Card title="User Guide" icon="arrow-right" href="/pages/merchandizing-agent-guide">
  Instructions for using the Merchandizing Agent to generate and manage product content
</Card>

***

## Order Routing Agent

The Order Routing Agent helps operations teams understand why orders were assigned to specific fulfillment locations, providing transparency into routing decisions.

### Capabilities

| Feature              | Description                                                    |
| -------------------- | -------------------------------------------------------------- |
| Routing explanations | Understand why orders were assigned to specific locations      |
| Alternative analysis | See which locations were considered and why they were rejected |
| Split investigations | Learn why orders were divided into multiple shipments          |
| Audit trails         | Access detailed logs and decision paths for compliance         |

### Use Cases

* **Customer inquiries**: Explain why an order is shipping from a distant location
* **Operations review**: Investigate why single-item orders are being split
* **Troubleshooting**: Identify why orders encountered routing errors
* **Cost analysis**: Understand why a cheaper location was not selected

<Card title="User Guide" icon="arrow-right" href="/pages/order-routing-agent-guide">
  Instructions for using the Order Routing Agent to understand routing decisions
</Card>

***

## MCP Server

The Kibo Commerce MCP Server allows AI tools to connect directly to your commerce data through the [Model Context Protocol](https://modelcontextprotocol.io).

### Supported Operations

| Category  | Tools                                 |
| --------- | ------------------------------------- |
| Products  | Search, details, categories           |
| Orders    | Search, details, status updates       |
| Customers | Search, profiles, order history       |
| Inventory | Search, availability, location levels |

### Supported Clients

* Claude Desktop
* Cursor
* Windsurf
* VS Code with GitHub Copilot

<Card title="Setup Guide" icon="arrow-right" href="/pages/kibo-mcp-server">
  Configuration instructions for connecting AI tools to your Kibo Commerce tenant
</Card>

## Related Solutions

<CardGroup cols={2}>
  <Card title="B2C Commerce" icon="user" href="/solutions/b2c-commerce">
    Consumer shopping experiences with AI assistance
  </Card>

  <Card title="B2B Commerce" icon="building" href="/solutions/b2b-commerce">
    Business purchasing with conversational AI
  </Card>

  <Card title="Order Management" icon="boxes-stacked" href="/solutions/order-management">
    Fulfillment and operations automation
  </Card>
</CardGroup>