> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kibocommerce.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription Notifications

When certain status changes or actions are performed on subscriptions, they trigger customer email notifications and/or KCCP event notifications.

## Customer Emails

You can [enable or disable email notifications](/pages/general-settings) in your **System** > **Settings** > **General** email options, under the list of emails titled Subscription. While default email templates are provided, they can be [customized via the site theme](/pages/email-template-customization).

Emails are triggered when:

* A subscription changes status to Active, Paused, Cancelled, or Errored.
* The subscription frequency or Next Order Date is updated.
* The shipping address or shipping method is changed.
* The payment method is changed.
* Subscription items are added, removed, or have their quantity changed.
* The next subscription order is skipped.
* A continuity order date is upcoming and a reminder is sent in advance.
* A subscription is paused and reminders are periodically sent to remind the customer that they can reactivate it.
* A subscription's pause limit has been reached and the subscription will be automatically reactivated soon.

## Event Notifications

Event notifications are different from customer emails, as they are payloads of data that are sent to a JSON endpoint or custom application instead of the shopper. There are two types of event notifications generated for subscriptions.

* Subscription Status Changed: Triggered when a subscription changes status to Active, Paused, Cancelled, or Errored.
* Subscription Payment Updated: Triggered when a subscription's payment method is updated.

See the [events documentation](/pages/event-notifications-overview) for more information about event notifications and how these payloads are formatted, as they follow a standardized template.