> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kibocommerce.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Replace a Return

To create a replacement order for an item:

<CardGroup cols={2}>
  <Card title="Returns Concepts" icon="book-open" href="/concept-guides/returns-and-reverse-logistics" horizontal data-rec="concept-guide">
    Understand return processing and reverse logistics
  </Card>

  <Card title="Watch: Returns for Replacements or Exchanges" icon="circle-play" href="/video/returns-for-replacements-or-exchanges" horizontal data-rec="video">
    Learn how to process returns for replacements or exchanges
  </Card>
</CardGroup>

1. Go to **Main** > **Orders** > **Returns**.
2. Click the return you want to replace.
3. In the **Replacements** tab, click **Ship Replacement**.
4. Use the pop-up Ship Replacement window to create a replacement order for an item(s). The replacement order will be added to the original order under the **Returns** tab, so you can quickly switch between the two (From the original reference order, click on the order listed under **Replacements** in the **Returns** tab. From the replacement order, click on the **Ref.** order to return to the original order).
5. The replacement order is a new order that is prepopulated with replacement items and customer information. The replacement order automatically applies adjustments to bring the order total to zero dollars, but you can:
   * Adjust the cost to the shopper.
   * Edit product details to easily exchange or add new items to the order.
   * Adjust payment and fulfillment information.
   * Add internal notes to the replacement order.
   * Edit attributes for the order.