Out of Stock Behaviors

When a product goes out of stock, you can select various out of stock behaviors. Because you can have different out of stock behaviors for each product, you must select this behavior on a per product basis.

Note that changes to these settings may not immediately take effect when processing orders. It may take up to 15 minutes for updates to be reflected in the system while the cache refreshes.

Behavior Settings

If you do not specify an out of stock behavior, the setting will default to Show out of stock message.

To select an out of stock behavior for a product, navigate to the product's page and under the Inventory section select an If out of stock... behavior:

Callout of the out of stock behavior configuration in inventory settings

Refer to the following table for more information about the various out of stock behaviors:

BehaviorDescription
Show out of stock messageKibo eCommerce displays the product on all applicable storefront pages, including the PDP, categories, and search results. However, shoppers cannot purchase the product and when they navigate to the PDP, Kibo eCommerce displays an out of stock message.
To customize the appearance and text of the out of stock message, ask your theme developer to customize your theme labels file.
Allow backorderingKibo eCommerce displays the product on all applicable storefront pages, including PDPs, categories, and search results. Shoppers can also purchase the product, and when they do, Kibo eCommerce adjusts stock quantities appropriately.
Order Management will allow the product to be backordered on order creation.
Hide Product in StoreKibo eCommerce hides the product on all storefront pages, including navigation, facets, category pages and search results.
For SEO purposes, if shoppers visit the product display page (PDP) using a direct link/URL, Kibo eCommerce displays an out of stock message and the product is not purchasable.

Out of Stock Behavior Outcomes

The following table provides the purchasable outcomes for setting the inventory and If out of stock... behaviors for both base products and any of their required product extras:

Base Product Inventory SettingsProduct Extras Inventory SettingsPurchase Behavior When Item is Out of Stock
Track stock level disabledN/A (no product extras)Purchasable
Track stock level disabledTrack stock level disabledPurchasable
Track stock level disabledShow out of stock messageOut of stock message displays
Track stock level disabledAllow backorderingPurchasable
Track stock level disabledHide Product in StoreOut of Stock message displays
Show out of stock messageN/A (no product extras)Out of Stock message displays
Show out of stock messageTrack stock level disabledOut of Stock message displays
Show out of stock messageShow out of stock messageOut of stock message displays
Show out of stock messageAllow backorderingOut of Stock message displays
Show out of stock messageHide Product in StoreOut of Stock message displays
Allow backorderingN/A (no product extras)Purchasable
Allow backorderingTrack stock level disabledPurchasable
Allow backorderingShow out of stock messageOut of stock message displays
Allow backorderingAllow backorderingPurchasable
Allow backorderingHide Product in StoreOut of Stock message displays
Hide Product in StoreN/A (no product extras)Out of Stock message displays
Hide Product in StoreTrack stock level disabledOut of Stock message displays
Hide Product in StoreShow out of stock messageOut of stock message displays
Hide Product in StoreAllow backorderingOut of Stock message displays
Hide Product in StoreHide Product in StoreOut of Stock message displays