When a product goes out of stock, you can select various out of stock behaviors. Because you can have different out of stock behaviors for each product, you must select this behavior on a per product basis.
Note that changes to these settings may not immediately take effect when processing orders. It may take up to 15 minutes for updates to be reflected in the system while the cache refreshes.
Behavior Settings
If you do not specify an out of stock behavior, the setting will default to Show out of stock message.
To select an out of stock behavior for a product, navigate to the product's page and under the Inventory section select an If out of stock... behavior:
Refer to the following table for more information about the various out of stock behaviors:
| Behavior | Description |
|---|---|
| Show out of stock message | Kibo eCommerce displays the product on all applicable storefront pages, including the PDP, categories, and search results. However, shoppers cannot purchase the product and when they navigate to the PDP, Kibo eCommerce displays an out of stock message. To customize the appearance and text of the out of stock message, ask your theme developer to customize your theme labels file. |
| Allow backordering | Kibo eCommerce displays the product on all applicable storefront pages, including PDPs, categories, and search results. Shoppers can also purchase the product, and when they do, Kibo eCommerce adjusts stock quantities appropriately. Order Management will allow the product to be backordered on order creation. |
| Hide Product in Store | Kibo eCommerce hides the product on all storefront pages, including navigation, facets, category pages and search results. For SEO purposes, if shoppers visit the product display page (PDP) using a direct link/URL, Kibo eCommerce displays an out of stock message and the product is not purchasable. |
Out of Stock Behavior Outcomes
The following table provides the purchasable outcomes for setting the inventory and If out of stock... behaviors for both base products and any of their required product extras:
| Base Product Inventory Settings | Product Extras Inventory Settings | Purchase Behavior When Item is Out of Stock |
|---|---|---|
| Track stock level disabled | N/A (no product extras) | Purchasable |
| Track stock level disabled | Track stock level disabled | Purchasable |
| Track stock level disabled | Show out of stock message | Out of stock message displays |
| Track stock level disabled | Allow backordering | Purchasable |
| Track stock level disabled | Hide Product in Store | Out of Stock message displays |
| Show out of stock message | N/A (no product extras) | Out of Stock message displays |
| Show out of stock message | Track stock level disabled | Out of Stock message displays |
| Show out of stock message | Show out of stock message | Out of stock message displays |
| Show out of stock message | Allow backordering | Out of Stock message displays |
| Show out of stock message | Hide Product in Store | Out of Stock message displays |
| Allow backordering | N/A (no product extras) | Purchasable |
| Allow backordering | Track stock level disabled | Purchasable |
| Allow backordering | Show out of stock message | Out of stock message displays |
| Allow backordering | Allow backordering | Purchasable |
| Allow backordering | Hide Product in Store | Out of Stock message displays |
| Hide Product in Store | N/A (no product extras) | Out of Stock message displays |
| Hide Product in Store | Track stock level disabled | Out of Stock message displays |
| Hide Product in Store | Show out of stock message | Out of stock message displays |
| Hide Product in Store | Allow backordering | Out of Stock message displays |
| Hide Product in Store | Hide Product in Store | Out of Stock message displays |